Customer Service Representative
Resume:
Shashima George
Orlando, FL *****
*************@*****.***
Professional Summary
To maintain a high quality of work knowledge and gain exce ptional experiences within a successful, professional, stable organization. My professionalism and dynamic need to assist others, with one call resolution will b e a great asset to the workplace. Willing to relocate: Anywhere
Authonzed to work. m the US for any employer
Work Experience
Payer Specialist
VaxCare-Orlando, FL
January 2025 to Present
• Claims payment recovery
• Investigated reason for claims denials
• Made outbound calls to insurance payers to discuss reason for denials or delay in payments. Customer Care Advocate
Alonca/Express Scnpts ( Contract)-Orlando, FL
August 2023 to September 2024
• Responsible for scheduling patient medication refills, renewals, etc.
• Responsible for health insurance verifi cation prior to scheduli ng medication refills
• Responsible for Pharmacy benefits management for new and existing patients.
• Responsible for researching of pharmacy benefits drug coverage for patients. CSR • Customer Service Representative (Contract)
The Adecco Group-Orlando, FL
October 2021 to April 2023
• Provided excellent customer service to Primo water customers
• Provide customer service for all products offered to members.
• Scheduled water deliveries, collect payments, troubleshoot equipment, created new service accounts Customer Service Representative (Contract)
24·7 lntouch-Orlando, FL
June 2018 to June 2021
• Provide excellent customer service to members for credit monitoring system.
• Assisted members with technical issues they encounter while registering
• Provide customer service for all products offered to members. VIP CSR Agent
Bags. Inc-Orlando, FL
October 2015 to July 2018
Assisted Disney resort guests with select airtine check in Processed and printing of passengers board ing passes Luggage tagging according to TSA security procedures and policies Collected and processed baggage fees as needed
Answered inbound travelers request for luggage pick up and delivery service from select airports. Customer Service Representative/Call Center
Connext1ons-Orlando, FL
November 2010 to September 2015
Assisted patients with scheduling of doctors appointments Placed requests for referrals and medication refills Conducted verification of Insurance eligibilit y
Registration of new patients
Education
Certificate in Nursing Assostant
Southern Technical College. - Orlando, FL
March 2020 to April 2020
Associate in Science (AS)
Southern Technlcal College. - Orlando, FL
January 2012 to December 2014
Technical Diploma in Personal Computer Support Speclallst Orlando Tech - Orlando, FL
June 1999 to June 2000
Skills
• Communication skills
• Microsoft Outlook
• Customer service
• Microsoft Office
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