Customer Service Agent
Resume:
Busisiwe Zulu
Personal details
Busisiwe Zulu
*******@*****.***
Code B
Female
Skills
Communication
Problem Solving
Time Management
Organizational Skills
Project Management
Microsoft Office suite
Languages
English
Zulu
Sesotho
Xhosa
Hobbies
Reading
Photography
Traveling
Painting
Education
BA International Relations Present
Unisa, Johannesburg
Employment
Airways Customer Service Agent Dec 2000 - Feb 2016 South African Airways, Johannesburg
Assisted passengers with ticketing, check-in, and boarding processes, resulting in streamlined operations
Resolved customer inquiries and complaints efficiently to ensure high levels of customer satisfaction
Provided detailed information about flight schedules, delays, and cancellations to assist passenger planning
Utilized multilingual skills to communicate effectively with diverse passenger groups, enhancing inclusivity
VIP lounge administrator
Bookings and Reservations
Baggage Handling
Assisting Unaccompanied Minors to and from the Aircraft Receptionist/Personal Assistant Jul 2018 - Dec 2019 Falcon and Hume Inc, Johannesburg
Managed switchboard operations and directed calls to appropriate departments
Scheduled and coordinated meetings and appointments for executives Maintained organized filing systems for both digital and hard-copy documents Prepared and distributed correspondence, reports, and presentations Handled travel arrangements and itineraries for executives Assisted in organizing company’s events and conferences Ordering and managing office supplies
Acting as the first point of contact for the company Communicating with internal staff and external clients professionally Gardening
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