Customer Support Front Desk

SUBRINA MAZUMDER

Details:

Present Address:

**: 3007 Pelon cay Dr Houston TX 77047

02:The Tower park 1601 Holleman DR,College station Tx-

***** *** # ****

Protfolio-

https://sites.google.com/view/subrinamazumder/bio

Personal:

U.S. Citizenship-Permanent law full Residence

Professional Experience: Present:

Absent Teacher at ISD Bryan School(ESS) – January2024 to Present Morning shift

Retail Sells specialist at IFIX Mobile Fixing –Januray 2024 to Present –Evening shift and weekend S

Front Desk Guest Support at Hawthorn Suites by Wyndham - September 2023 - December 2023

Sales Associate at Dillard’s, College Station - May 2023 - September 2023

Customer Service Front Desk at UPS - April 2023 - May 2023;

SQL Developer/MSBI Developer at Signature Bank July 2021 - December 2022

Senior Manager - Data Analytics of Customer Support, Product & Training Department at Sabre Travel Network (Bangladesh) Limited - July 2015 - December 2022

Manager of Customer Support, Product & Training at Abacus Bangladesh National Marketing Limited, Dhaka, Bangladesh - 2003 - June 2015

Reservation, Ticketing Officer at Jet Airways, Dhaka, Bangladesh - 2002 - 2003

Reservation, Ticketing Officer at Royal Jordanian Airlines, Dhaka, Bangladesh - 2001 - 2003

Customer Support Executive at Consultant Forum Limited Realtor Company - 2000 – 2001

Personnel Award & Recognitions:

2008 Performance Award for the best handling of Customer Support & Training from Singapore Abacus Private National Marketing Limited

2010 Performance Award for best Marketing from Abacus product Singapore Abacus Private national marketing Limited

Company Awards:

Product & Marketing Growth Award

Sabre Red Workspace Higher Adaptation

Upsize Me

High Growth Training

Extra Activities:

Active member of Rotaract Club (Shamoli Pioneer)

Assistant Secretary of Subcommittee of Bangladesh Awami League from 2014-2019

Secretary of Class 91 Batch Zoology

EDUCATION AND CERTIFICATION

M.Sc in Biology-Fisheries, Pharmacy, Chemistry, Microbiology, Biochemistry in Subsidiary in Under Graduation from Dhaka University, Dhaka, Bangladesh, 1995 from University of Dhaka

B.Sc. (Hons) in Zoology, Dhaka University, Dhaka, Bangladesh, 1994

Certified ask question to make Data drive Decisions

Certified on Database Design with SQL Server Management Studio (SSMS) – Coursera

Calculate data in SQL using MT SQL workbench

Certified on Databases and SQL for Data Science with Python – IBM

Certified Build training website by using Google website

Certified Create charts & dashboard Using Google sheet

Certified on Database Design with SQL Server Management Studio (SSMS)

Certified on C++ & Java basic – BITM

SQL for Data Science – University of California

Scrum Master Certification: Scaling Agile and the Team-of-Teams – Coursera

Certified on Enhance Student Learning with Interactive Lessons in Nearpod

Certified on Google Data Analytics Professional Certificate

Certified on Google IT Support online, Professional Certificate

Certified on Q/A testing on selenium

Certified Programming Foundations with JavaScript, HTML and CSS – Duke University

Professional Skills:

[List of professional skills]

Soft Skills:

Presentation skills, Collaboration, Communication, Research, Problem-solving skills, Adaptability, Attention to detail, Team leading as a Scrum Master

References:

Ahia Golam, Brother

Cathy, Regional Manager of ESS

Sarita –Supervisor of I-Fix Mobile

Contact this candidate