JOSHUA
EXPERIENCE
EDUCATION
EXPERTISE
To be hired in a company where I
can contribute to the growth with
the best of my abilities and excel
in my position.
About Me
***********@*****.***
TELETECH WFH PHILIPPINES
FEBRUARY 5, 2021 - SEPTEMBER 27, 2023
DOORDASH CUSTOMER CHAT SUPPORT
Blk 42 Lot 6 Ph 1k2 Kasiglahan
Village San Jose Rodriguez Rizal
I handle VIP customers queries about their orders. Process refund and apply promotions
File complaints thru chat and email.
Corporate Resume
Computer Literate
Creativity
Troubleshooting
Negotiation
Critical Thinking
Leadership
EXP REAL ESTATE
OCTOBER 6, 2020 - FEBRUARY 2,
2021
VIRTUAL ASSISTANT
BOTOR
Outbound Cold Calling.
Appointment Setters.
Calling potential customers that wants to sell their properties and setting up Face to face appointment with the US agents..
RMS COLLECT IQOR PH
JUNE 17, 2018 - SEPTEMBER 27, 2020
BUSINESS EXPERT TO T-MOBILE BUSINESS
Handle customers business account.
Billing, financial, promos and cancellation.
Upsell products and basic troubleshooting
VXI GLOBAL HOLDINGS
MARCH 30, 2016 - JUNE 5, 2018
ACCOUNT ASSOCIATE II
Upsell another line of business. Sale is 50% of the overall score card.
Handle Billing, Tech and Account inquiries
Upsell products and basic troubleshooting
Was promoted as Tier 2 Technical Support based on
performance with salary increase.
HIGH SCHOOL
2006 - 2010
ST. LOUISE DE MARILAC SCHOOL
ELECTRONICS & COMMUNICATION
ENGINEERING TECHNOLOGY
2010 - 2014
RIZAL TECHNOLOGY UNIVERSITY
SERVPRO - CLEANING & RESTORATION COMPANY
OCTOBER 20, 2023 - APRIL 15, 2025
VIRTUAL ASSISTANT
Receiving and dispatching lead calls and job referrals . Providing excellent customer service
Greeting visitors and answering phone calls