JANINE RAMOS
315-***-**** - *************@*****.***
Objective
Seeking a role as a senior client services leader where I can apply proven client programs and processes related to maintaining internal resiliency while calibrating acceptable transfer of client risk.
Proven global leader of teams balancing technical processes affecting 2.2 trillion dollars in global US dollar transactions via US Federal Reserve payment systems.
Professional Experience
Senior VP, Liquidity & Operations Control Group Manager
BNY 2020 – Present
Enhance team risk profile and address technology incidents with senior technology and business managers by creating effective risk reduction processes.
Learned and applied business strategies related to industry technical best practice associated with ISO and Federal Reserve electronic payment system.
Engage with senior client managers relaying acceptable risk processes, Credit/Liquidity evaluations and US sanction interpretation for client consumption
Manage teams across global cities in the US, Europe and India.
VP, Manager of Control Room
BNY 2009 – 2020
Served on sub-committees for The Clearing House (TCH) and Federal Reserve Bank (FRB).
Engaged as an escalation contact during significant technical outages providing business team alternative strategies.
Facilitated cross-training between new and existing department team members to improve resiliency and performance.
.
MTO (Master Terminal Operator), Control Room
BNY 2003 – 2009
Collaborated with Corporate Treasury to optimize liquidity utilization during financial stress periods.
Contributed to the internal Fedwire Committee, offering statistics and research insights.
Education
SUNY Delhi Delhi, NY 1998
Associate of Applied Science in Office Technologies Member of Phi Theta Kappa Honor Society
Awards
Multiple Employee of the Month Awards.
Perfect Attendance Awards.
Manager of the Year, 2018.
Hobbies
Reading dramatic historical fiction
Baking holiday cookies and pastries