Account Executive Operations Manager
Resume:
Denise King
Commercial Account Executive
Phoenix, AZ 85017
******@*****.***
Professional Summary
Dynamic Operations Manager with an Electro-Mechanical degree and additional studies in Business Management, Information Technology, and Risk Management, offering a well-rounded and strategic foundation to optimize operational performance. Brings over 25 years of proven client retention expertise, including 10 years as a Technical Manager at AT&T and another decade of success as a Commercial Account Executive in the Insurance Industry. Skilled in translating complex technical concepts into actionable solutions for clients. Currently seeking to contribute to and grow within a top- tier brokerage environment, with a base salary expectation of $100K+, aligned with a track record of consistently exceeding performance expectations.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Commercial Account Manager
Farmer Woods Group-Phoenix, AZ
October 2024 to Present
• Managed a portfolio of 5000+ commercial accounts, consistently meeting or exceeding sales targets with cross sells.
• Reviewing contracts and recommending opportunities for growth for Contractors and Business Owners of all industries.
• Identified new business opportunities within existing accounts, resulting in an increase of 85% in revenue annually.
• Operations Management and balancing financial sheets as an Account Executive relating to gain profit growth for the top producer of the company.
• Negotiated contracts and pricing agreements with clients to maximize profitability while maintaining long-term partnerships
• Conducted product demonstrations and presentations to potential clients, effectively communicating the value proposition of products/services
• Utilized CRM software to track leads, manage pipeline activity, and generate accurate sales forecasts on a regular basis
• Collaborated with the finance department to ensure timely invoicing and payment collection from clients
Account Manager
Gallagher Insurance (Formerly known as General Southwest)-Phoenix, AZ April 2023 to October 2024
• Conducted regular business reviews with clients to assess their satisfaction levels and identify areas for growth or improvement
• Led cross-functional teams in the successful implementation of complex projects or initiatives for key accounts
• Provided ongoing training sessions for clients on how to effectively utilize our products or services Senior Account Executive
State Farm-Tempe, AZ
July 2016 to April 2023
• Analyzed clients' insurance needs and provided tailored solutions, resulting in an average increase of 15-45% in policy coverage
• Collaborated with underwriters to negotiate favorable terms and conditions for clients' insurance policies
• Identified cross-selling opportunities within existing client base, resulting in an increase of 15-45%% in revenue
• Conducted regular policy reviews with clients to assess their changing insurance needs and recommend appropriate adjustments
• Prepared comprehensive proposals and presentations for new business opportunities, highlighting the unique value proposition of our insurance products/services
• Managed the renewal process for existing client accounts, negotiating favorable terms and conditions based on updated risk profiles
Operations Manager - BHT
Phoenix Dream Center / TCAA IHelp-Phoenix, AZ
January 2010 to July 2015
• same time Ministry work that managed meetings & multi-depts.
• Helping mental illness patients along with homeless
• Case AIDE duties
Sales Manager/Trainer
AT&T corporate & subsidiaries-Tempe, AZ
February 2008 to July 2015
Setting up modems, routers and gateways / Port forwarding / DMZ modes & Training other techs in the field + Sales Multi-tasking variety of software within minimal timeframes. linked.in/vprolix Education
Bachelor's degree in CISR & CPCU Insurance designations KAPLAN University Property & Casualty - Phoenix, AZ May 2024 to Present
MME in Electro-Mechanical Technologies
The Refrigeration School - Phoenix, AZ
June 2023 to May 2025
Universal EPA 608 609 Licensed
Trained in advanced diagnostics, precision systems analysis, and preventive maintenance across HVAC, refrigeration, and electrical controls. Developed hands-on expertise with complex electromechanical systems, integrating theory with real-world troubleshooting under time-critical conditions. Gained a multidisciplinary foundation in fluid dynamics, thermodynamics, circuit design, and programmable logic controls to support high-performance technical operations. C.S. in C.S. & Business
Rio Salado College - Tempe, AZ, US
2015 to 2021
High school diploma
Kofa High School - Yuma Privacy Industry Council - Yuma, AZ August 1993 to May 1997
Took Spanish Class, General Studies, Home Economics, and Math Class Skills
• Microsoft Office
• Account Management (10+ years)
• Sales & Retention (10+ years)
• AMS360 (1 year)
• EPIC CRM Account Management Software (10+ years)
• Quote and Bind insurance policies of all lines (10+ years) Links
linked.in/vprolix
Awards
State Farm Top 1% Sales Agents
August 2017
Provided at least $1 million of sales revenue in premium per year for State Farm. Best AT&T Sales - Top 3%
January 2009
Top 3% Sales rep
Certifications and Licenses
Driver's License
Publications
Mr. Underline
June 2025
publication still pending..
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