Customer Service E-Commerce

Sara E. Fitzpatrick

Naples, FL ***** ***************@*****.***

Professional Summary

Experienced bartender with over 15 years in high-volume venues, specializing in craft cocktails, bar operations, and exceptional customer service. Skilled in staff training, menu development, and maintaining an energetic yet professional atmosphere. Strong knowledge of spirits, wines, and cigar pairings. Experience

Bar Manager / Lead Bartender

Havana House Cigar Lounge February 2013 - February 2020

- Supervised and trained a team of 10+ bartenders and servers in a high-volume, fast-paced environment.

- Created innovative cocktail recipes, enhancing customer experience and increasing sales.

- Managed inventory, keg rotations, and ensured consistent stock levels during peak hours.

- Provided expert cigar and spirit pairings, elevating the lounge's premium experience. Bartender

Office Bar and Grill January 2008 - February 2013 Santa Ana, CA

- Built a loyal customer base through exceptional service and extensive drink knowledge.

- Consistently led in sales, contributing to increased revenue and repeat business.

- Maintained efficiency and quality service during high-volume shifts.

- Assisted in hiring and training new bartenders to uphold service standards.

- Developed signature cocktails and specialty shots to enhance the drink menu. Education

Associate of Arts in Merchandise Marketing

Fashion Institute of Design & Merchandising (FIDM) Los Angeles, CA 1997 Skills & Certifications

- Expert in Craft Cocktails & Mixology

- Strong Knowledge of Spirits, Wines & Cigar Pairings

- Bar Management & Staff Training

- High-Volume Service Efficiency

- Inventory & Stock Management

- Customer Engagement & Upselling

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