Customer Service Representative
Resume:
Marisol Caleb
Riverside,Ca ***03
*******.****@*****.***
Customer Service Professional with over 25 years of working collaboratively within a team to ensure quality service. Skilled in active listening, attention to detail, and teamwork to deliver exceptional service. Ability to work in a fast-paced environment and work well under pressure.
EXPERIENCE
Stater Bros Markets, Riverside, CA — Manager
August 2024 - Present
● Training new employees and support to staff members, fostering a positive and efficient work environment by covering the company's guidelines and policies.
● Updated and documented comprehensive training data, including personnel files and certifications. Drafted performance reports in the company's system.
● Addressed and resolved complaints and concerns with both employees and customers in a timely professional manner.
● Money handling, checks, credit and debit cards, and money orders with POS systems.
● Provides a positive and friendly attitude with customers.
● Ensure accurate product rotation by removing outdated products and manage product labeling and pricing through weekly ad changes, with clearance racks and short term promotions.
Cashier Clerk/Customer Service Representative
September 2020
● Operated cash registers and processing systems to complete transactions quickly and accurately with cash, debit, credit cards, and check transitions.
● Maintain adequate change demonization in the cash drawer.
● Maintained customer satisfaction and loyalty. Implemented optimal storage methods.
● Assisted customers in locating products and recommended items based on their preferences and needs.
● Stayed updated on promotions, discounts, and store policies to provide accurate information to customers.
General Merchant Clerk/ Meat Department Clerk
February 15, 2000
● Stocked and maintained cleanliness of the store
● Provided friendly customer service by answering questions with meat products and assistance for elders.
● Complied with sanitation and safety with OSHA guidelines. SKILLS
Money Handling
Conflict Management
Team leadership and Supervision
Customer Service
Attention to Detail
Computer skills - Microsoft
Medical Billing
Patient charting
Insurance verifications Vitals
and Blood collecting
CERTIFICATES
CPR and AED Certification -
2025
Medical Assistant - 2025
Business Office Technology
Certification - 2022
LANGUAGES
Spanish - Bilingual
ASL - Intermediate
Empire Foot and Ankle -
Riverside, CA - Medical
Assistant Externship
March 2025
● Take Vital Signs and
Measurements
● Prepares and ensures
examination rooms are
sanitized and equipped
with necessary
supplies, prior to
patients while following
HIPAA guidelines. To ensure patient confidentiality.
● Escort patients to examination rooms, document medical history, and update electronic health records (EHR), prior to charting and filing.
● Documented and updated insurance information in computer systems using Microsoft XL.
● Performed Injections
● Insurance Verification
● Collect and process urinalysis, and ensure accurate labeling and handling. EDUCATION
UEI College, Riverside, CA — Certificate
January 2024 - March 2025
Medical Assistant
Ocean View HIgh, Huntington Beach, CA
Graduated - 2000
High School Diploma
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