It Support Specialist

Professional Summary Results-driven IT Specialist with over 15 years of experience in enterprise IT support, Microsoft 365 services, SharePoint administration and development, and Active Directory management. Expertise in managing large-scale IT infrastructures, optimizing enterprise system performance, and enforcing governance, security, and compliance. Proven ability to lead complex migrations, automate workflows, and develop solutions that enhance business efficiency. Strong communicator and strategic thinker with a deep understanding of SDLC, Agile methodologies, and IT service delivery frameworks (ITIL).

Professional Experience

Senior SharePoint Administrator & Microsoft 365 Specialist

Eagle Global Scientific, LLC / Sault Tribe Inc.

Jan 2021 – Feb 2025 Atlanta, GA

Administered, configured, and maintained SharePoint Online, ensuring high availability, security, and compliance.

Designed and developed SharePoint solutions using C#, JavaScript, Power Automate, and PowerApps to enhance collaboration and document management.

Managed SharePoint Online services, including permissions, compliance, and enterprise-wide access controls.

Led enterprise migrations from SharePoint 2010/2013 to SharePoint Online with minimal downtime and data integrity.

Automated enterprise workflows with PowerShell scripting, improving operational efficiency.

Managed integration with Microsoft 365 services such as OneDrive, Teams, Power Automate, and Power BI.

Provided Tier 2/3 enterprise support for SharePoint and Microsoft 365-related incidents.

Enforced governance policies, site provisioning, and compliance standards within the SharePoint environment.

IT Specialist (Enterprise IT Support)

Census Bureau

April 2017 – December 2020 Atlanta, GA

Led process automation initiatives using Power Automate for enterprise-wide workflow optimization.

Provided IT support for Microsoft 365, including SharePoint Online, Exchange, and Teams.

Administered Active Directory, managing user roles, security configurations, and hybrid integration with Azure AD.

Managed enterprise endpoint security using Intune and Group Policy to enforce compliance.

Supported enterprise IT systems, including VMware ESXi, VCenter, and VDI infrastructure.

Ensured security compliance with federal IT policies and standards.

IT Specialist (SharePoint & Microsoft 365 Support)

GeeWay Media, LLC (Contractor at CDC)

Aug 2013 – Sep 2016 Atlanta, GA

Led deployment and administration of SharePoint 2010/2013, supporting enterprise collaboration and data security.

Provided advanced troubleshooting and support for enterprise Microsoft 365 applications.

Managed enterprise user accounts and access control within Microsoft 365, ensuring security and compliance.

Developed SQL-based reporting solutions to monitor system health and optimize IT operations.

Engineered and maintained desktop imaging, deployment, and patch management governance.

Designed scalable IT solutions and managed enterprise-wide technical documentation.

Project Coordinator (IT Infrastructure & Security)

CDC (Contractor)

Managed customer relationships, identified needs, and provided technical solutions throughout project lifecycles.

Coordinated IT projects, including hardware/software procurement, service requests, and vendor management.

Developed service level agreements (SLAs) and ensured IT project completion met business requirements.

Information Systems Analyst (255A)

U.S. Army Reserves

Jan 1998 – Jun 2022

Administered enterprise SharePoint governance, security policies, and user access controls.

Led IT procurement and managed cloud-based collaboration tools for mission-critical operations.

Secured enterprise communication systems, ensuring integrity and confidentiality of classified data.

Managed enterprise IT infrastructures, including non-Microsoft applications and third-party integrations.

Education

B.S. in Computer Information Systems, Saint Leo University, 2013

MBA in Information Security Management, Saint Leo University, 2016

Technical Skills & Expertise

Microsoft 365 & SharePoint: SharePoint Online administration, PowerApps, Power Automate, Microsoft Teams, OneDrive, Exchange Online.

Active Directory & Security: On-prem AD, Azure AD/Entra ID, Conditional Access Policies, Group Policy, AAD Connect, Intune.

Enterprise IT Support: IT governance, system administration, network security, compliance, enterprise service management (ServiceNow, JIRA).

Automation & Scripting: PowerShell scripting, workflow automation, custom SharePoint solutions.

Infrastructure & Cloud Services: VMware ESXi, Windows Server (2019/2022), DNS, DMZ, network security zones.

Project Management & IT Governance: ITIL frameworks, Agile methodologies, SDLC processes.

Technical Documentation & Compliance: Policy development, procedural documentation, risk assessment, data protection.

Additional Expertise

Extensive experience in large, complex Active Directory migrations and hybrid cloud environments.

Expert knowledge of Microsoft Exchange 2019 and Exchange Online administration.

Strong understanding of Microsoft AD replication topology, LDAP, AD Sites, and security best practices.

Advanced proficiency in PowerShell scripting for automation and security hardening.

References: Available upon request.

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