Customer Service Representative
Resume:
ELLIE-GRACE ALATISHE
SKILLS
• Outbound calling
• Complaint handling
• Customer focus
• Call center experience
• Customer support
• Meeting deadlines
• Teamwork and collaboration
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
WORK HISTORY
September 2023 - December 2024
Client Service Representative Telnet Communication, Atlanta, GA April 2022 - August 2023
Customer Service Representative Pathway Consulting, Atlanta, GA Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
•
Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
•
Utilized active listening skills to identify customer needs and provide appropriate solutions.
•
Collaborated with other departments to develop ways to increase customer satisfaction.
•
Maintained accurate record-keeping with proactive attention to client information updates.
•
Handled sensitive client information with discretion, ensuring confidentiality at all times.
•
Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
•
Managed incoming calls, providing prompt and accurate information to clients about products and services.
•
Responded to customer requests for products, services, and company information.
•
Collaborated with team members to develop best practices for consistent customer service delivery.
•
Met customer call guidelines for service levels, handle time and productivity.
•
Followed up with customers about resolved issues to maintain high standards of customer service.
•
• Responded proactively and positively to rapid change.
• Investigated and resolved accounting, service and delivery concerns.
• Identified and resolved discrepancies and errors in customer accounts. Increased efficiency and performance by monitoring team member productivity and providing feedback.
•
EDUCATION
May 2023
High School Diploma
Liberty County Highschool, Hinesville, GA
CONTACT
Hinesville, GA 31310
*************@*****.***
Contact this candidate