Operations Manager Product

Olivia El Khoury

**************@*****.*** • 484-***-**** • Burlingame, California • https://www.linkedin.com/in/oliviaelkhoury/ SUMMARY

Results-driven Principal Product Manager with a proven track record of driving cross-functional teams to launch and optimize innovative products across diverse platforms. Expertise in defining and executing product strategy, developing roadmaps, and prioritizing features to align with business goals and maximize impact. EXPERIENCE

Meta (Contract), Product Operations Manager 4, Generative AI Products Jan 2025 - Present

• Develop and drive product execution strategy for multiple areas of the Gen AI product and the platform – including 0 to 1 efforts and improving quality/outcomes for product objectives via best-fit solutions.

• Use data-driven insights to inform product decisions, optimize user experiences, and improve business outcomes.

• Report findings and actionable recommendations to stakeholders.

• Identifying opportunities and risks/challenges before they arise and develop and drive mitigation plans. Identify opportunities to enhance product experiences.

• Collaborate cross-functionally with engineering, design, and business teams to ensure smooth execution and launch Oversee backlog management, trade-off decisions, and iterative product optimizations.

• Stay up to date with emerging technologies, industry trends, and competitor landscapes. Apple Inc. (Contract), Product Operations Manager 3, App Store May 2024 - Nov 2024

• Lead complex cross-functional projects to operationalize and launch new product features across the App Store and Apple ecosystem, ensuring seamless integration across platforms.

• Partner with product, design, and engineering teams to translate product vision into actionable operational requirements and features, driving alignment with key business objectives.

• Define and implement new processes and operational frameworks in support of product features, collaborating with stakeholders to devise short- and long-term solutions to operational challenges.

• Oversee the development and deployment of tools and systems that support new product features, ensuring functionality aligns with business needs and enhances user experience.

• Plan and drive global pilots and product launches, in partnership with cross-functional business teams, product management and engineering.

• Continuously track product-related challenges and feature enhancements, collaborating with business teams to inform ongoing development efforts.

Pixelberry Studios (Full-time), Senior Technical Product Manager, Core Services Feb 2023 - Mar 2024

• Spearheaded product development for Core Services, overseeing the roadmap for critical platforms including Story- Loom and Choices, aligning deliverables with strategic goals.

• Collaborated with executive leadership to forecast and execute on product roadmaps, ensuring alignment across business operations and stakeholder expectations.

• Managed the end-to-end development lifecycle for new creative and gameplay support systems, driving projects from ideation through successful launch and post-launch analysis.

• Synthesized complex gameplay and business requirements into clear epics and user stories, facilitating efficient development and execution by engineering teams.

• Provided high-level project updates and executive reports, ensuring stakeholders are informed of milestones, deliverables, and strategic objectives.

Apple Inc. (Contract), Systems and Tools Project Manager, WW Channel Store Ops, Store Experience Dec 2021 - Dec 2022

• Led the management and enhancement of workflow tools for global Channel Store Operations, ensuring alignment with business objectives and user needs.

• Collaborated with stakeholders to prioritize feature requests, driving adoption of new tools and processes across the global organization.

• Defined requirements and worked closely with engineering teams, to build and deploy tools and systems to support field agents and cross functional teams.

• Ensured key business partners were aligned on the key objectives of the product feature and its roll-out.

• Oversaw user training and support documentation for new workflows, facilitating smooth transitions and improved operational efficiency.

• Conducted user feedback sessions to gather insights for continuous improvement and to inform future system enhancements.

University of San Francisco (Contract), Mobile Systems Analyst, USFMobile app Jan 2020 - Nov 2021

• Managed the USFMobile app’s feature alignment with organizational goals, leveraging data analysis to inform development and user experience improvements.

• Coordinated with product, CRM, and marketing teams to translate features into user stories, ensuring comprehensive project planning and execution.

• Developed test plans and managed the successful release of app updates for iOS and Android platforms, focusing on user experience and engagement.

Willoury Solutions Limited (Full-time), Founder & Technical Project Manager Jan 2013 - Dec 2019

• Established and managed business development initiatives across various sectors, focusing on optimizing operational efficiencies and delivering high-impact solutions.

• Led cross-functional teams in the development and implementation of technology solutions, effectively aligning project outcomes with strategic business objectives.

• Facilitated key stakeholder meetings to define project deliverables, ensuring clarity and alignment throughout the product development lifecycle.

ADDITIONAL EXPERIENCE

• Product Owner for Energy Exchange online portal: Worked closely with leadership, key stakeholders, clients to deliver the product vision.

• Software Engineer, developing bespoke ERP systems including CMS and workflow management system

• Project manager, leading client-side development and QA tasks EDUCATION

University of London

B. Sc. • Information Systems and Management

TECHNICAL SKILLS

Databases: Oracle Database, MS Access, and MySQL.

Languages: Python, SQL, HTML, ASP.NET, and VB.net

Software &I/SaaS tools: AWS, Microsoft Suite apps, Google Suite apps, Pages, Keynote, Numbers, Figma, Lucid Charts, Miro, Confluence, SAP Business Objects, Columbo and AWS. CMS & Mobile app platforms: Modo Labs mobile app, Ex Libris mobile app, Spring Global and WordPress. Development Approaches: Scrum/Agile, Kanban, Hybrid and Waterfall PM tools: Jira, ServiceNow, Radar, Product Plan, Miro and Trello.

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