Entry-Level Desktop Support

Jonathan Mathew

*************@*****.***

**** ********* **, ******, ** 75036

Cell - 469-***-****

https://www.linkedin.com/in/jonathan-mathew-a92547340 Dedicated and detail-oriented entry-level cybersecurity and desktop support professional with strong foundational knowledge in security analysis, vulnerability assessments, incident response, and risk management. Eager to leverage technical skills and hands-on experience to enhance the security posture and IT support of an organization. Committed to continuous learning and staying up to date with the latest cybersecurity best practices and technologies. Education

Bachelor of Applied Science in Cybersecurity (BAT) – Collin College, Frisco, TX. GPA – 3.81

Highschool Diploma - Reedy High School, Frisco, TX CompTIA A+ - 2024, CompTIA

Information Systems Cybersecurity. 2022 – Collin College, Frisco, TX Cybersecurity Infrastructure Technician. 2022 – Collin College, Frisco, TX Job Simulation

• Mastercard Cybersecurity Virtual Experience (In Forage) Feb 2025

• Identified and reverse engineered phishing emails, to stay 3 steps ahead of future IT security attackers

• Presented 2 different presentations on phishing tactics and employee security training to mitigate current attacks

Experience

12/2023 – Till Date – Network and Desktop Support Engineer (Part-Time) - Integrated Solution

(IS) Inc, Frisco, TX

• Configured Wi-Fi networks and routers for small businesses and local communities, ensuring reliable connectivity and optimal performance.

• Set up and configure personal desktops and laptops with both Linux and Windows operating systems.

• Provided comprehensive support for computer hardware and software issues, resolving user concerns efficiently.

• Implemented and managed firewall rules to allow secure system access from external networks.

• Set up and maintained Mac laptops and devices, including operating system upgrades and software installations.

• Demonstrated expertise in Microsoft Office applications, including advanced troubleshooting and customization.

05/21 – 09/23 Borncode Technologies – Internship, During Summer breaks, UAE (Remote)

• Collaborated with business process teams and testing teams to ensure smooth integration and workflow.

• Actively participated in Agile methodologies, including planning sessions, user story creation, and daily scrum meetings.

• Shadowed and assisted developers, testers, and user community members to gain hands-on experience and support application development.

• Conducted thorough application testing to verify functionality and ensure accurate process flow.

08/22 – 11/23 – Cashier (Part-time), Tom Thumb, Frisco, TX 03/21-07/21 - Detailer/Porter Frisco Dodge, Frisco, TX 02/19 – 3/20 Kumon Math & Reading Center - Tutor- Frisco, TX

• Entered students' weekly scores and assignment data accurately and efficiently, maintaining up-to-date records.

• Distributed and graded homework assignments for clients, delivering timely and precise feedback.

Skills

Network and Security Basics, Security Management, Cyber threat analysis using Wireshark, Network traffic monitoring, TCP/IP, Encryption technologies, Document incident details and conduct analysis, Encryption Techniques, Forensic collection process, analysis, and documentation, Intrusion Detection, Python, Linux, Unix, NMAP, Firewalls, IDPS, VPNs, DNS, Honeypots, DHCP, SSH, Cloud services, MAC, Windows, IOS, Android, Azure AD, Active Directory, SaaS, pivot tables, Static code analysis, Penetration testing, ISO Controls, proficient in Office 365, Google suite, Agile Process, Scrum Ceremonies including daily stand-up calls, sprint planning, Sprint review, Sprint retrospective, Information Security policies and guidelines such as NIST, ISO 27001, GDPR, and HIPAA

Project and Case Studies

• Capstone Project: Cloud Security Implementation - Omega Community College o Designed and implemented security, privacy, and configuration controls to secure the Infrastructure as a Service (IaaS) environment on the Azure cloud platform.

o Enhanced the security posture by applying cybersecurity controls to protect the network from potential threats and attacks.

o Developed a comprehensive security framework to ensure data integrity and confidentiality for the college's cloud infrastructure.

• Mobile Forensic Case Studies – Cloud, IoT, SIM Cards, and Forensic Tools

• Network Design – design and Developed network infrastructure for a small business organization.

Leadership & Activities - 06/2020 –05/2023 Future Techies Group Team Member, National Team

● Participate and conduct weekly plans to share and develop more ideas

● Expand on and bring about more knowledge on the basic principles of technology

● Create a motivational and friendly environment to co-produce projects

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