Customer Service

Lauren M. Wahl-Rivers

* ********** **., **** *****, FL 32164

Telephone: 201-***-**** Email: ************@******.***

OBJECTIVE:

Seeking a challenging position, with possible growth where I can flourish using my excellent customer service skills. In return you’ll receive a hard working, reliable and fast learner to add to your team.

EDUCATION:

Aug. 2015- Aug. 2016 Chamberlain College of Nursing GPA: 3.57

RN to BSN, Online Program

Sept. 2009-June 2011 Christ Hospital School of Nursing, Jersey City, NJ GPA: 3.76

Diploma

Jan. 2004-June 2011 Hudson County Community College, Jersey City, NJ

Associates Degree in Science, Magna Cum Laude

CERTIFICATIONS:

2006-Present BLS for Healthcare Providers

2016-Present ACLS, PALS, Telemetry, TNCC

2012- 2016 ONS Chemotherapy & Biotherapy Administration Certification

WORK EXPERIENCE:

Sep 2023 - Nov 2024 Syneos Health, Clinical Research Associate II

-Responsible for monitoring all types of clinical trials; assures adherence to Good Clinical Practice, investigator integrity and compliance with all study procedures.

-Primary responsibility is for site management and performance, including documentation. Site management activities include all in-house and on-site monitoring for all visit types.

Jan 2023-Jan 2024 UF Health-Flagler, Staff Nurse

-Independently maintained safe and effective care to patients with different acuity levels in a time restricted and

demanding environment.

-Constantly communicated and collaborated with physicians and other healthcare professionals to ensure optimal care was given to patients in a timely manner.

May 2022 -Sep 2023 Syneos Health, Clinical Research Associate I

- Monitoring Essentials & the Trusted Process

- Clinical Foundations Curriculum

- Foundations (GCP) Training

- Responsible for monitoring all types of clinical trials; assures adherence to Good Clinical Practice, investigator integrity and compliance with all study procedures.

- Primary responsibility is for site management and performance, including documentation. Site management activities include all in-house and on-site monitoring for all visit types.

Dec. 2020-Feb. 2022 Baptist Medical Center, Assistant Nurse Manager

-Provided thorough supervision of ED staff for day to day operations in accordance with set policies and guidelines

-Assigned staff to meet patient care needs and address productivity standards.

Feb. 2019-May 2022 CVS Coram, Primary Nurse Case Manager

- Responsible for monitoring patients who are receiving IV infusions (ie Chemo, IVIG, antibiotics, etc.)

- Collaborating with physicians regarding patient care, and managing and scheduling infusion therapy for patients.

June 2019–July 2020 Holy Name Hospital (CDU), Staff Nurse

-Regularly assessed patients who did not meet full admission criteria and carried out physician’s orders for all

necessary diagnostic tests, medications, and therapies.

-Unit was transformed into a locked down Covid-19 unit where I was responsible in providing care for medically unstable Covid positive patients. Responsible for administering Emergency Use Authorized Remdesivir and

convalescent plasma.

Dec. 2018- May 2020 North Bergen Board of Education, School Nurse

-Conducted school programs of immunization, physical examinations, sight, hearing, scoliosis, and ANTES testing

-Provided monitoring and evaluations of student's health and collaborated with health care providers to obtain

appropriate treatment plans.

Maintained up-to-date cumulative health records on all enrolled students and individual student treatment plans.

Assisted school personnel in maintaining sanitary standards in schools.

Aug. 2017-July 2020 New Jersey Sports and Exposition Authority, Staff Nurse

-Responsible for providing nursing care to all events held at Met Life Stadium, the New Meadowlands Track as well as any indoor or outdoor events held on the properties.

Feb. 2017- Dec. 2018 Hackensack University Medical Center (ETD) Administrative Supervisor

-Provided thorough supervision of Level 2 trauma center ETD for day to day operations in accordance with set policies and guidelines.

-Carefully selected, developed and retained qualified staff, as well as trained new staff annually.

-Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.

-Assigned staff to meet patient care needs and address productivity standards.

Feb. 2016- Feb. 2017 Hackensack University Medical Center (ETD) Staff Nurse

-Independently maintained safe and effective care to patients with different acuity levels in a time restricted and

demanding environment.

-Constantly communicated and collaborated with physicians and other healthcare professionals to ensure optimal care was given to patients in a timely manner.

July 2014- Feb. 2016 Hackensack University Medical Center (Inpatient Leukemia) Staff Nurse

-Developed and implemented individualized treatment plans for patients under the supervision of an oncologist.

-Observed patients on a constant basis and reported and recorded unusual findings.

-Taught patients and families about treatment expectations and after treatment care

-Performed physical assessments of patients, dressing changes, IV management, etc.

Mar. 2012-Jul 2014 Hackensack University Medical Center (Adult Medical Oncology) Registered Nurse

-Worked with physicians to develop and manage nursing care plans.

-Educated patients and families on chemotherapy regimens and protocols.

-Performed physical assessments of patients, dressing changes, IV management, etc.

Additional Information

Expertise in Microsoft Office and Google Suite

PROFESSIONAL AFFILIATIONS AND LEADERSHIP ACTIVITIES:

2018-Present American Nurses Association; Member

2011-2015 Oncology Nursing Society; Member

2010-2011 Christ Hospital School of Nursing, Class of 2011; Vice President

2005-Present Phi Theta Kappa; Member

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