Customer Service Representative
Resume:
Karmaletha Brown Resume
Karmaletha Brown P: 816-***-****
A: 2402 N River Blvd
Independence MO. 64050
{Professional Summary}
Experienced customer service representative with over 40 years in the customer service industry. I have an excellent reputation for resolving problems, improving customer satisfaction, while driving overall operational improvements consistently saving costs and increasing profits
[Work History]
1.
●Maximus LLC from 10/2021 to 12/2021 I worked on a temporary position as a customer service representative work from home. It was a 60 day assignment. Answering incoming calls from retired government employees who have received information about their health insurance service. I would mail information, fill customer requests and refer to the correct.
●2
●Self employed from 04/2001 to 12/2012 customer service related work, dealing with multiple personalities and family issues while keeping peace in service. Childcare and elder care.
●3
●Delmar Gardens of Lenexa Kansas Certified nurse aide from 6/1984 to 08/1986 Evaluation of patients to identify and address wounds, behavioral concerns and medically relevant symptoms. Gathered dietary information, assisted with feeding, monitoring intake to help patients achieve nutritional requirements to support wellness goals. Assisting with patient transfers and ambulatory activities. Obtaining and charting patient medical history, including medications, allergies and symptoms. Assisting with mobility issues in bed, wheelchair and automobiles. Monitor, track and conveyed pertinent information to health care team to help optimize our care plans and management skills to adequately provide care. Maximized patient satisfaction with helping patient with personal care techniques and exercising mobility and activities( ie: walking and dressing). Keeping accurate records of patient care, condition and progress. Delivered passionate care and clear communication, discussing death and dying. Followed lifting instructions including removing/attaching protective device and safety rails for patient safety.
●[Skills]
●Training and mentoring
●Individual and group instructions
●Patient assessment
●Team management
●Rapport building
●User training
●Self motivated
●Goal oriented
●Investigation documentation
●Behavior modification
●Inbound and outbound calls experience.
● [Education]
●American Intercontinental University. Medical management and administration. Bachelor degree. From 07/2019 to 05/2021
Kansas City College of Medical Assistants. Kansas City MO Certified medical assistant. From 06/1975 to 01/1976. Graduate
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