Customer Service Data Entry

Eman Samantha Samir

United States, 551-***-****, ************@*****.***

Professional summary

Multilingual professional with a visionary approach to data collection, teaching, and veterinary assistance, leveraging strong analytical and communication skills to enhance outcomes in diverse settings. Demonstrates proficiency in translation across English, Arabic, and Italian, facilitating effective communication and fostering inclusive education. Passionate about utilizing skills in a dynamic environment to drive data-driven decision- making and support community development initiatives. Employment history

Enumerator Data Entry

United States Census Bureau

Patient Care, Medical Interpreter

Hackensack Meridian Health (Hospital)

Customer Service, Personal Banker, Call Center Representative Citigroup (Citibank)

Cash Teller

Credit Agricole Bank

Receptionist

Teaching Assistant/Paraprofessional

Conducted surveys, enhancing accuracy and reliability of data. Completed training to refine interviewing skills.

Entered data efficiently, aiding report creation.

Analyzed survey data to identify demographic trends. Verified and cross-checked census information for integrity. Analysed survey data to identify demographic trends, contributing to comprehensive reports that informed policy decisions.

Ensure precise patient communication, fostering understanding and compliance. Accurately enter patient data, maintaining adherence to HIPAA and medical terminology. Translate documents, bridging language gaps and enhancing cross-cultural understanding. Efficiently met diverse customer needs as an in-store shopper, ensuring satisfaction. Address customer inquiries, enhancing satisfaction and loyalty through clear communication. Manage banking products, building strong client relationships and trust. Process transactions with precision, ensuring efficiency and reducing errors. Utilised banking expertise to analyse client needs, recommend tailored financial solutions, and optimise wealth management strategies.

Accurately processed transactions, boosting customer satisfaction and reducing errors. Managed cash drawer, ensuring compliance with bank policies and security protocols. Resolved customer inquiries promptly, enhancing service experience. Collaborated on operations streamlining, improving service delivery. Analyzed transactions to identify discrepancies, aiding risk mitigation. Provided exceptional customer service, addressing inquiries and resolving issues promptly. Assisted customers with various banking needs, enhancing their experience and fostering loyalty. Managed front desk operations, enhancing visitor experience and communication efficiency. Assist young students with assignments, enhancing learning outcomes. Translate for English, Arabic, and Italian speakers, improving communication. Support special needs children, fostering inclusive education. Develop early intervention strategies for young children. Collaborate with teachers to implement strategies for special needs, aiding development. Veterinarian Assistant

Travel and Tourism Volunteer

Private Agencies

Education

Bachelor's Degree

Ain Shams University

Computer Studies

American University In Cairo

Skills

Customer Service (Experienced), Data Entry (Experienced), Translation (Experienced), Interpretation (Experienced), Teaching (Experienced), Medical Terminology (Experienced), Microsoft Office (Expert), Multilingual (Expert), Patient Care (Experienced), Caregiving (Experienced), Banking and Fincance (Experienced), Sales (Experienced), Veterinary Assistance (Expert), Hospitality (Experienced), Travel and Tourism (Experienced), Nursing home helping volunteer (Experienced). Languages

English (Highly proficient), Italian (Highly proficient), Arabic (Highly proficient), Spanish (Novice). Additional information

Volunteer Experience

• Community Emergency Response Team (CERT) & Community Animal Response Team (CART)

• Meadowlands Family Success Center

• Christian Over-comers

• Milal NJ Outreach mission Organization

• Hope of Apopka and Joshua commission organizations Certifications

• CPR/AED

• First Aid

• Adult Mental Health First Aid USA

• FEMA Emergency Management

• William Glasser Choice Theory Program

• THE QUALITY SCHOOL Program

Support veterinarians in enhancing patient care, improving clinic workflow, and boosting recovery rates. Guided tourists, enhancing cultural understanding and boosting agency satisfaction ratings. Assisted in itinerary planning, improving travel experiences and increasing customer retention. Collaborated with local businesses, fostering partnerships and expanding service offerings. Facilitated memorable experiences for travellers, enhancing cultural understanding and promoting sustainable tourism practices in diverse destinations.

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