Scrum Master Technology Services

Edwin Nguti

Buffalo, NY ***** 585-***-**** *******@*****.*** linkedin.com/in/nguti-edwin

PROFESSIONAL SUMMARY

Dynamic Senior Scrum Master and Agile Coach with 8+ years of driving enterprise-level Agile transformations. Expert at orchestrating cross-team dependencies and implementing data-driven decision-making frameworks that enhance delivery predictability and operational efficiency. Proven track record of coaching teams to achieve high-performance outcomes while aligning Agile practices with business strategy, resulting in significant improvements in time-to-market and product value delivery. Known for fostering psychological safety and enabling people-centric leadership to deliver high-impact outcomes across programs.

CORE COMPETENCIES

Agile Leadership: Organizational Change Management, Stakeholder Alignment, Executive Coaching, Servant Leadership

Scaling & Program Management: SAFe Implementation, ART Launch, PI Planning, Value Stream Mapping, Cross-team Coordination

Performance Optimization: Cycle Time Reduction, Lead Time Management, Flow Efficiency, Predictability Metrics

Product Development: Product Ownership Support, User-Centered Outcomes, Feature Prioritization

Team Excellence: Psychological Safety, Conflict Resolution, High-Performance Coaching, Self-Organization

Technical Enablement: CI/CD Implementation, DevOps Practices, Automated Testing, Impediment Removal

Methodologies & Frameworks: Scrum, Kanban, SAFe, LeSS, Disciplined Agile

PROFESSIONAL EXPERIENCE

M&T Bank - Hybrid

Vice President Senior Scrum Master Agile Coach

Nov 2021 – Present

Accelerated time-to-market by 35% through leading enterprise-level agility initiatives in a Scaled Agile (SAFe) environment supporting digital transformation across multiple business lines

Achieved 89% sprint commitment rate by successfully launching and coaching 5 Scrum teams through establishing roles, responsibilities, and key Scrum artifacts

Reduced cycle time by 22% and improved delivery predictability by 30% through implementing a data-driven improvement framework

Increased stakeholder confidence by 40% by establishing an agile metrics dashboard providing real-time visibility into team performance

Transformed 3 underperforming teams into high-performing units within one quarter through designing and facilitating targeted coaching programs

Reduced cross-team blockers by 45% by orchestrating bi-weekly Scrum of Scrums to coordinate dependencies and risks

Enhanced business-IT alignment by facilitating cross-functional team collaboration and transparent communication with stakeholders

Drove 92% executive satisfaction and 85% adoption rate through creating and delivering - Agile for Leaders - workshops

Generated 4 production-deployed improvements and achieved 18% reduction in support tickets by pioneering - Innovation Friday - practice

VERIZON - Remote

Scrum Master Agile Delivery Lead

May 2019 – Nov 2021

Enabled 40% faster deployments by guiding distributed teams through agile adoption, cloud migration, and engineering excellence efforts

Optimized feature delivery by collaborating with Product Owners to prioritize capabilities and refine backlogs aligned with business objectives

Improved workflow efficiency by a measurable 25% and reduced WIP by 30% through introducing Kanban flow metrics

Decreased deployment time by 87% by supporting the adoption of CI/CD practices across delivery teams

Developed 5 junior Scrum Masters through structured mentoring programs and hands-on coaching

Enhanced delivery predictability by 28% through partnering with Agile Coaches and leadership in quarterly value stream mapping sessions

Fostered engineering excellence by facilitating cultural shift toward pair programming and team-based accountability

Removed impediments and enabled effective team self-organization through consistent servant leadership practices

AT&T - Remote

Scrum Master Agile Practitioner

May 2010 – Apr 2015

Drove successful Agile adoption by supporting organization-wide rollout and SAFe implementation across 5 teams

Increased sprint completion rates by 28% through facilitating over 40 targeted retrospectives

Eliminated 65% of status meetings by establishing real-time delivery dashboards for enhanced visibility

Bridged business-technical communication gaps by aligning stakeholders and engineering teams around delivery goals

Saved over 12 hours per developer per sprint through implementing strategic process improvements

Developed 7 successful agile leaders through mentoring 8 colleagues into advanced roles

Boosted feature completion rates by 32% by facilitating effective sprint planning sessions

MONROE COMMUNITY COLLEGE - Rochester, NY (Onsite)

African American and Latino Male Retention Program Coordinator

Dec 2007 – May 2010

Improved student satisfaction scores by 22% through applying early agile principles to academic program management

Increased student retention rates by 17% by implementing data-driven strategies and iterative improvement cycles

Achieved 95% attendance and 89% positive feedback for professional development workshops designed for faculty and staff

Reduced project completion time by 35% through coordinating cross-departmental initiatives using visual management techniques

EDUCATION

Bachelor of Science in Management - University of Buea, Cameroon

Associate of Applied Science in Visual Communications Technology — Monroe Community College, Rochester, NY

oPhi Theta Kappa Honor Society, Dean's List, "Who's Who in American Junior Colleges"

CERTIFICATIONS

Professional Scrum Master II (PSM II) - Scrum.org

Certified ScrumMaster (CSM) - Scrum Alliance

Certified Scrum Product Owner Professional (CSPOP) - SSGI

SAFe Program Consultant (SPC) - Scaled Agile

ICAgile Certified Professional - Agile Coaching (ICP-ACC)

HONORS & AWARDS

High Five Recognition at M&T Bank - Outstanding Agile Leadership (2023–2025)

Verizon Excellence Award - Agile Transformation (2020)

Harvard Model UN Representative (2003 & 2004)

TECHNICAL PROFICIENCY

Agile Tools: Jira, Jira Align, Confluence, Azure DevOps, Rally, ServiceNow, VersionOne, Miro, Trello, Monday.com

Collaboration: Microsoft 365, Google Workspace, Slack, Zoom, Lucidchart, Mural

Analytics: PowerBI, Tableau, Excel Advanced Analytics

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