Sales Manager Regulatory Compliance

Steven Hill

Sales Manager Finance

********@*********.*** • 901-***-****

LinkedIn? • Memphis, TN 38017

Accomplished and results-driven Sales Manager with extensive years of experience in operations, sales leadership, and compliance management within transportation and logistics sectors.

Proven expertise in driving sales growth, optimizing team performance, and ensuring regulatory compliance, including Sarbanes-Oxley and Customs regulations. Adept at fostering strong client relationships, developing high-performing teams, and streamlining business processes for maximum efficiency. Known for exceptional goal-setting abilities, strategic oversight, and focus on process improvement. Skilled in compliance management and leveraging industry expertise to ensure adherence to relevant standards and regulations.

Areas of Expertise

Sales Strategy Development

Revenue Growth

Client Relationships

Team Leadership & Development

Regulatory Compliance

Sales Forecasting

Negotiation Skills

Pipeline Management

Customer Retention

Operational Efficiency

Contract Negotiation

CRM Systems

Performance Monitoring

Budget Management

Recruitment & Staff Onboarding

Professional Experience

Jacent Strategic Merchandising, Cinnaminson, NJ 2023– Present

Area Sales Manager

Strategize, develop, and execute sales initiatives within assigned region. Conduct in-depth analysis of sales data to identify performance gaps and implement improvement strategies. Track and evaluate team performance against established management targets. Collaborate with logistics teams to guarantee timely and accurate delivery of goods. Direct and manage daily operations of the sales region.

●Maximized team productivity and ensured goal alignment by directing and energizing sales team.

●Elevated client satisfaction and retention through fostering and sustaining robust relationships.

●Maintained high customer satisfaction standards by swiftly resolving concerns and complaints.

FedEx Trade Networks, Memphis, Tennessee 1989– 2023

Operations Management Quality Assurance

Recruited, trained, and retained high-performing, diverse team aligned with organizational culture, ensuring effective collaboration. Monitored and analyzed outcome measures, program effectiveness, and performance improvement initiatives. Leveraged strong communication and active listening skills to meet customer service expectations and resolve inquiries effectively. Acted as strategic advisor and subject matter expert on key operational and strategic matters, providing guidance for decision-making.

●Exceeded organizational goals by optimizing employee skills and knowledge, driving peak performance.

●Boosted customer satisfaction by refining business processes and ensuring seamless stakeholder experiences.

●Increased operational efficiency through design and execution of new workflows and targeted employee training programs.

●Established new accounts, driving business growth and developing Standard Operating Procedure.

●Achieved ambitious objectives by leading diverse teams with focus on collaboration and strong leadership.

Additional Experience

Operations Manager Industrial Engineering, FedEx Trade Networks, Memphis, Tennessee

Formulated operations best practices by leveraging audit results and project management feedback. Delivered comprehensive performance and productivity reports to senior management, highlighting key trends and areas for improvement. Implemented corrective actions to address adverse KPI trends. Monitored and assessed performance through KPIs and metrics. Partnered with team leaders to conduct quality audits and maintain compliance with standards.

●Enhanced quality, customer service, and logistics operations by creating and enforcing policies and standard operating procedures.

●Boosted operational efficiency by optimizing delivery routes, team workflows, and promotional strategies.

●Improved team morale and communication through establishment of recognition and reward programs.

Education

Associate Of Arts

Cowley County Community College and Area Vocational-Technical School, Arkansas City, KS

BBA, Business Administration

University Of Memphis, Memphis, TN

Membership & Honors

Member, MSCBOA Alumni Association

Loaned Executive United Way of the Mid-South

Licenses & Certifications

Licensed Customs House Broker

Certified Customs Specialist

Certified Customs Broker Specialist

Certified Dangerous Goods (DG) Specialist

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