Project Management Manager

PROFESSIONAL SUMMARY:

Seasoned Technical Project Manager with over 19+ years of experience in Quality Engineering and Quality Control. Proven expertise in delivering large and complex projects across diverse domains including Healthcare, Insurance, Financial Services, Retail, Restaurant Technology, and Telecom. Strong advocate for business value enablement and customer focus, with a track record of achieving business objectives through effective project management.

Extensive experience in state government healthcare products and services, along with successful implementations in projects such as McDonald’s. WV PATH, MA HIX, and MT states.

Key Skills:

Project Management: Detailed project planning, scope definition, resource allocation, milestone setting, budget management, stakeholder communication, contingency planning, vendor management.

Agile Management: Scrum of Scrums, Agile methodologies (SCRUM, Iterative, Azure DevOps).

Quality Assurance: QA Testing Assessment, Salesforce, SAP Testing, Risk-based testing, Compatibility testing, Mobile testing, Defect management, Quality Metrics program.

Accessibility: Section 508/ADA Accessibility, WCAG-conformant digital accessibility implementation.

Technical Proficiency: Tableau, Power BI, Clarity, MS Office Suite, JIRA, Jenkins, GitHub, SQL, Oracle, Java, HTML, XML, VB.Net, J2EE.

Areas of expertise: Health Exchange HIX and Integrated Eligibility System, Child Support, Defect Coordinator, Deck preparation for steering committee, Stakeholders, and leadership team. Digital Menu Board (DMB) and Content Management System (CMS),POS,NGCOD, Global Content Framework (GCF), Creative Center, Data Analytics, and Alerts & Monitoring, DY, API testing

Clients Worked: McDonald’s/Optum/UHG, ZURICH, AIG, UNUM, eSurance, COVAD.

TOOLS TECHNOLOGIES:

Project Management: Tableau, Power BI, Clarity, MS Word, Excel, Power point, MPP, MS Visio

Test & Defect Management: QC, (ALM V15.0) Rational Test Manager, Test Link

Test Automation: QTP, Silk Test, Sauce Lab

Agile Project Management: CA Rally, Jira, Jenkins, GitHub

Assistive Technology tools: JAWS, NVDA, ZoomText, Voiceover, Color Contrast, WAVE

Database: SQL, Oracle, Todd, DB Visualizer

Web Services: Postman, Swagger, REST, SOAPUI, API

Languages: Java 2.0, AS400, HTML, XML, DB2, VB.Net, J2EE, VB Script, Java script

Professional Experience:

Senior Manager, Cigniti, USA (Nov 2015 - Present)

Senior Quality Professional, CSC/DXC, USA (Sep 2007 - Sep 2015)

Associate, Cognizant, Chennai (Dec 2003 - Sep 2007)

EDUCATION:

B. Tech in Chemical Engineering from SRM Engineering College (University of Madras), Chennai.

CERTIFICATIONS:

PMP® CSTE I PSM1 SAFe5- SSM ITIL

Project Details:

Project 1:

Customer: McDonald’s

Duration: April 2024 to till date

Application type: DMB CMS (Content Management)

Role/Organization: Test Manager/Cigniti

Software/Languages: Sesame, POS, Postman, Snowflake, Power BI, RFM, Json

Tools: JIRA, McDonald’s Analytics, Global Data Warehouse, GMA (iOS & Android),

Roles and Responsibilities:

Oversee and manage the tracking of the global testing team and multiple vendor environments for market adoption release testing activities.

Identify the scope of testing for global market testing and ensure projects stay on track.

Collaborate with the Product team and McD Tech teams to discover and plan release testing activities.

Analyze and generate daily defect reports for the Coates team and CoE team and conduct daily defect triage calls.

Shape the overall direction of the project, ensuring alignment with global teams and the Coates team, and provide technical guidance to the global testing team.

Conduct feasibility studies for automation frameworks using Selenium Robot and identify common test cases across markets.

Define test strategy and approach for the DMB CMS project, covering both manual and automation testing.

Manage automation testing efforts for the DMB CMS project, maintaining and tracking automation milestones, and sharing script development and execution status with the leadership team.

Conduct QA SCRUM calls with multiple teams (Global Markets, Capgemini, Coates, TMS) to track project deliverables and remove impediments.

Prepare KPI metrics and test summary reports for each release testing.

Manage project resourcing, including holiday tracking, availability forecasting, onboarding, and offboarding.

Define and develop test cases, test scripts, and expected results aligned with requirements and user story acceptance criteria.

Set up McDonald’s Lab management for Digital Menu Boards (DMB), POS, GMA, Restaurant Builder, KVS, and Pre-sale for global markets.

Implement Alerts and Monitoring for Store Media players and Content Analytics for the global data warehouse, ensuring JSON validation and A/B experimentation.

Project 2:

Customer: OPTUM/UHG

Duration: Jan 2018 to Mar 2024

Application type: Child Welfare PATH Benefits

Role: Senior Consultant

Environment: .Net, Salesforce, HP ALM 15.0, DB-SQL, Tricentis Tosca, Postman, REST, SOAPUI and CICD Jenkins

AT Tools: JAWS/NVDA, Standards-WCAG2.0, Rally

Roles and Responsibilities:

Actively participated in requirements gathering, ensuring that user requirements are well-documented and testable. Collaborating with Business Systems Analysts and Development teams helps align objectives.

Expertise spans various testing areas, including manual test execution, regression, UAT, unit, integration, system, usability, mobile, and accessibility testing. This comprehensive approach ensures robust software quality.

Collaborated with the Business Systems Analysts and Development teams in the analysis and review of business objectives and requirements to ensure requirements are testable and documented using case management tool.

Involved in product backlog refinement, story splitting, estimation, velocity, retrospection, and other Scrum techniques implemented.

Writing SQL queries and maintaining test data are crucial for successful end-to-end testing. Ensuring data validation and smooth testing flows is essential.

Test case authorization, walkthrough and sign-off from all impacted application teams, involved in test case execution, defect creation, document the test results and test closure activities and audit reports.

Worked in Agile Azure DevOps environment, used JIRA and ALM for user stories creation, defect reporting, web services testing services including writing custom functions using tools Tricentis Tosca, Postman, REST, SOAPUI and CICD Jenkins

Responsible for weekly status reporting on overall project and team progress, coordinating and collaboration with various stakeholders, development team and cross functional teams.

Managed Defect triage meeting with Dev, BA, and QA team to ensure the defects are properly triaged, prioritized and traction to closure where 40 – 50 track leads will participate.

Managed implementation of business requirements, user acceptance testing sessions, and organization of cross-functional stakeholder-engagement teams

Client Interaction and Business Solutions: Managing client interactions, understanding their needs, and evaluating alternative business solutions demonstrate comprehensive approach.

Track and report daily and weekly on-percent complete, schedule, issues risks, and opportunities and other key project indicators to stakeholders and leadership team.

Collaborated with cross functional team and provided knowledge transfer to QA functional and non-functional team, business team to foster business acumen.

Strategic Thinking and Data-Driven Decision Making: Balancing strategic thinking and data-driven decisions is key to aligning testing efforts with overall business goals.

Performed Effort Estimation, Test planning, test cases preparation, Test Reports and Traceability matrix.

Project 3:

Customer: OPTUM/UHG

Duration: Nov 2015-Dec 2017

Application type: Massachusetts Health Connector (MA HIX)

Role: Senior Consultant

Environment: HP ALM 12.21, DB-SQL, Cross browsers AT Tools: JAWS/NVDA, Standards-WCAG2.0, Mobile- iOS, Android, JIRA, Service Now, Tricentis Tosca, Postman, REST, SOAPUI and CICD Jenkins

Roles and Responsibilities:

Actively involved in requirements gathering, documentation, user requirements validation and review of architectural and technical design specifications to meet business objectives.

Collaborated with the Business Systems Analysts and Development teams in the analysis and review of business objectives and requirements to ensure requirements are testable and documented using case management tools.

Responsible for weekly status reporting on overall project and team progress, coordinating and collaboration with various stakeholders, development team and cross functional teams.

Extensively worked on all aspects of functional and non-functional testing, such as manual test execution, regression, UAT testing, Unit, Integration and System Testing, Usability testing, mobile testing, Accessibility Testing and Automation using various testing techniques and methodologies.

Experience in writing SQL queries and maintaining the test data, data validation, end to end testing flows.

Test case authorization, walkthrough and sign-off from all impacted application teams, involved in test case execution, defect creation, document the test results and test closure activities and audit reports.

Worked in Agile Azure DevOps environment, used JIRA and ALM for user stories creation, defect reporting, web services testing services including writing custom functions using tools Tricentis Tosca, Postman, REST, SOAPUI and CICD Jenkins

Managed day-to-day client interaction, identified needs, expectations, and evaluated alternative business solutions.

Track and report daily and weekly on-percent complete, schedule, issues risks, and opportunities and other key project indicators to stakeholders and leadership team.

Collaborated with cross functional team and provided knowledge transfer to QA functional and nonfunctional team, business team to foster business acumen.

Understanding business needs and balancing act of strategic thinking and data driven decision making to align with the business objectives.

Responsible for daily status, weekly status reports delivered to stakeholders.

Performed Effort Estimation, Test Reports and Traceability matrix.

Accountable for project delivery for Accessibility testing

Status tracking & reporting to different stakeholders.

Responsible for day-to-day project delivery

Weekly management call to discuss the project status and pipeline projects.

Attending JAD session and aiding technical aspects to team

Managed multiple projects successfully LTSS, Enrollment, UI/UX and usability projects.

Created defect aging report and shared it to different stakeholders to maintain SLA’s.

Project 4:

Customer: ZURICH Financial Services

Duration: Jun 2015-Oct 2015

Application type: SAP Integrated product

Role/Organization: Senior QA Engineer / (CSC / DXC)

Environment: CRM, People Soft, ALM

Roles and Responsibilities:

Providing consultation and/or coordinating project change activities with QA team

Analyzed business specifications, Test Estimation, Test planning.

Review Test documents, Manage Test Design and Test Execution

Actively participated in BRD walkthroughs and acquired good business acumen of SCS and Base applications.

Contributed to Defect Triage Meetings

SAP testing of SCS Base product

Performed Effort Estimation, Test Reports and Traceability matrix.

Responsible for daily status, weekly status delivered to stakeholders.

Project 5:

Customer: AIG North America

Duration: Sep 2014 – May 2015

Application type: One Life Conversion project

Role/Organization: Test lead/ (CSC / DXC)

Environment: AS400, HTML, XML, DB2, VB.Net

Roles and Responsibilities:

Analyzed business specifications, Test Estimation, Test planning.

Review Test documents, Manage Test Design documents.

Guide the team in preparation of test scripts, test data and test execution.

Prepared Knowledge repository for AGNIS applications and induction manual

Actively participated in BRD walkthroughs for R3 and R4 releases and acquired good business acumen of AGNIS application.

Supported TDM activities to manage the test data and provided support for tool development.

Primary contact to develop regression suite for R3 release.

Assign and monitor tasks to offshore team.

Performed Effort Estimation, Test Reports and Traceability matrix.

Experienced with collaborating on creation and maintenance of UAT detailed test plan, test cases, scripts, scenarios for project.

Involved in creation of user acceptance test (UAT) cases/business scenarios creation.

Performed Requirements Traceability Matrix to ensure UAT test scripts are aligned with requirements.

Responsible for daily status, weekly status delivered to stakeholders.

Project 6:

Customer: UNUM

Duration: Jan 2008 – Aug 2014

Application type: Mainframe Conversion (Life and Dental Insurance provider)

Role/Organization: Project Leader/ (CSC / DXC)

Environment: Mainframe, ALM, AS400, DB2

Roles and Responsibilities:

Analyzed specifications, prepared Project Plan, Test Plans, Test Strategy / Planning, Test Estimation, Test Metrics, Estimation for the testing process.

Involved in Integration Testing, System Testing, UAT Testing, Regression Testing Functional and Non-Functional Testing.

Assign and schedule tasks to offshore team.

Review Test documents, Manage Test Design and Test Execution

Guide the team in preparation of test scripts, test data and test scripts execution.

Performed Effort Estimation, Test Reports and Traceability matrix.

Monitoring activities of different projects Admin, Issue track and claims and taking right action at the proper time. Delegating responsibility and authority to other team members.

Ability to convey information, listen to and understand verbal communication in client meetings and one-to-one conversations with onsite manager.

Involved in test process assessment and given recommendation on areas for improvement.

Managed two different teams in distinct locations, as a team lead, I have taken part in as mentor and motivated the team.

Metrics analysis and corrective actions

Risk and mitigation planning.

Setup independent testing team at offshore

Weekly management call to discuss the status and pipeline projects.

Review the test deliverables developed by functional testing team.

Responsible for daily status, weekly status and timesheet and delivered to stakeholders.

Effort estimation preparation for all the new projects

Project 7:

Customer: CSC/DXC

Duration: Jan 2008 – Aug 2008

Application type: Policy Administration (Exceed-Intellectual Property)

Role/Organization: Project Leader/ (CSC / DXC)

Environment: XML, DB2, VB.Net, J2EE, CICS, COBOL

Roles and Responsibilities:

Involved in test process assessment at Blythewood (USA) and given recommendation on areas for improvement.

Managed two different teams in distinct locations, as a team lead, I have taken part in as mentor and motivated the team.

Metrics analysis and corrective actions

Risk and mitigation planning.

Setup TCoE independent testing team at Chennai and Hyderabad

Weekly management call to discuss the status and pipeline projects.

Review the test deliverables developed by functional testing team.

Responsible for daily status, weekly status and timesheet and delivered to stakeholders.

Effort estimation preparation for all the new projects

Monitoring the project status and task allocation.

Test case development and execution.

Project 8:

Customer: eSurance

Duration: Aug 2006 – Aug 2007

Application type: Online Auto Insurance

Role/Organization: Test Lead/ (Cognizant)

Environment: ASP, Dot Net, AS400, SQL Server, Silk test 8.0, Test track, Ap test Manager.

Roles and Responsibilities:

Involved in Integration Testing, System Testing, UAT Testing, Regression Testing Functional and Non-Functional Testing.

Onsite project coordinator and accountable for project delivery

Project 9:

Customer: Covad USA

Duration: Dec 2003 – Jul 2006

Application type: Order Management

Role/Organization: Quality Analyst / (Cognizant)

Environment: Sun Solaris, Java / J2EE, WebSphere 5.0 and Sybase

Roles and Responsibilities:

Prepare Test Cases for the Eagle (Wholesale/Retail) Application for all types of workflows and service brands and BUG/Features.

Execution of System test cases for Eagle related applications.

Bug report generation using Team Track tool.

Prepare Traceability Matrix for the Test Cases.

UAT document preparation and involving sanity testing on Production.

Automated the order management system using JAVA framework scripts.

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