Technical Writer Senior

Professional Summary

Accomplished Senior Technical Writer adept at enhancing technical documentation processes and ensuring 508 compliance. Demonstrated ability to collaborate effectively with cross-functional teams while leveraging tools like Jira and Confluence. Recognized for delivering high-quality content and fostering beneficial relationships within diverse workstreams.

Professional Experience

6/2019 – 04/2025

Senior Technical Writer (VA Contract - Remote)

Higher Echelon / Science Applications International Corp (SAIC) / Halfaker and Associates, LLC

Led technical writing efforts for the EDI TAS Program across multiple development platforms, applying SDLC and Agile methodologies to produce clear, accurate documentation supporting cross-functional teams.

Collaborated with Project Managers, Developers, and Business Analysts to define documentation standards and implement source control practices, aligning product workstreams through consistent technical writing methodologies. Maintained and updated content across all workstreams, established content review processes, and ensured full compliance with VA documentation guidelines, upholding exacting standards for clarity, structure, and visual quality.

Leveraged external networks entering, updating, and extracting data from EDI TAS and VA systems (e.g., GitHub, Confluence, Jira, Rally, PAL, VDL) to ensure all relevant information was integrated into analysis and interpretation of data.

Provided technical writing methodologies to all workstreams demonstrating the ability to work on shared goals and develop beneficial working relationships.

Supported Cybersecurity Engineer in revising Configuration Management Plans (CMPs) to ensure accurate asset inventories, version control, and change management procedures, aligning with NIST SP 800-128 standards. Updated Disaster Recovery Plans (DRPs) to support operational continuity and rapid system restoration, ensuring compliance with NIST SP 800-34 and organizational resilience standards.

Collaborated with cross-functional teams to validate and update network infrastructure diagrams, ensuring alignment with system configurations and cybersecurity requirements.

Updated cybersecurity documentation—including System Security Plans (SSPs), Risk Assessment Reports (RARs), and Security Assessment Plans (SAPs)—to ensure compliance with NIST SP 800-53 and Risk Management Framework (RMF) guidelines.

Collaborated with engineers, ISSOs, and system owners to translate complex technical concepts into clear, concise, and compliant security documentation.

Developed User Guides, Standard Operating Procedures (SOPs), Incident Response Plans (IRPs), and Disaster Recovery Plans (DRPs), tailored to cybersecurity best practices and organizational requirements.

06/2019 - 09/2019

Senior Analyst, Longview Technology Services (LTS)

Supported Agile software development teams by updating technical documentation and ensuring Section 508 compliance for accessibility across all content.

Acted as primary POLARIS support representative for the Fee Basis Claim System (FBCS), managing entries for software installations, hardware replacements, system upgrades, and patch releases in the central repository to ensure successful production releases.

Supported VA Project Manager in product Critical Decision-Making presentations, Risks and Issues logs, National Software Release meetings, and VA compliant documentation.

Uploaded project artifacts and documentation into IBM Rational to ensure product release readiness and compliance, while maintaining defect resolution records for ongoing project sustainment.

05/2017 - 06/2019

Senior Technical Writer, Halfaker and Associates, LLC

Served as a Functional/Project Analyst, uploading artifacts, assessing business requirements, and updating Critical Decision documentation.

Created technical and non-technical written content for contract deliverables and project documents; managed and updated multiple documents with competing deadlines.

Led a team of Junior Technical Writers, conducting peer reviews to ensure the accuracy, quality, and consistency of technical documentation at both the Program and Product levels.

Collaborated with and interviewed technical SMEs to create clear and concise technical documentation utilizing source control to manage content.

Executed client-required templates, content checklists for project documentation and applied style guides.

Interpreted VA contractual requirements (Performance Work Statements and 508 compliance standards), while working with Stakeholders to interpret / clarify contractual deliverables upholding exacting standards of visual quality, grammar, and structure.

12/2016 - 04/2017

Community Health Technical Writer, WellCare, Inc

Created review articles to communicate current departmental & community-based partnerships and initiatives.

Designed brochures and narratives for community education and awareness.

Identified community-based organizations and initiatives to recommend funding opportunities for partnership.

04/2015 - 12/2016

Technical Writer, Contractor, Verifone, Inc

Partnered with developers, quality engineers, product managers, and usability experts to research, collect, review, and understand complex technical information and applications to design user documentation.

Edited and updated technical documentation under software development.

Developed accurate and scalable network topology diagrams using tools such as Microsoft Visio to reflect current-state and future-state architectures.

Collaborated with SMEs to document technical ideas in a clear, concise, and simple language using diagrams, drawings, images for manuals, user guides, implementation guides, hardware and checklists, feature references, or instructions.

Education

Master of Public Administration

Troy State, Troy, AL

Bachelor of Science, Hospitality Management

Florida International University, Miami, FL

Associate of Arts, Business Administration

Miami Dade, Miami, FL

Certifications

Microsoft Access Basic 2007

Microsoft Access Intermediate 2007

Micros Systems 8700/9700/3.0 Technology (Point of Sales)

SCO Open Server Administration I & II

T4 Public Trust renewed February of 2025

Military Experience

10/1988 - 10/1912

Cryptologic Technician Operator, United States Navy

Obtained a Top-Secret Security Clearance based upon a special security background investigation. Analyzed communications disruptions and initiated restorable actions on critical circuits.

Skills Sets

Microsoft Office Suite

Jira (Proprietary Issue Tracking)

Atlassian Confluence Collaboration Tool

Adobe FrameMaker 9 (Authoring Tools Management)

SharePoint Administration

ServiceNow (SNOW) Service Management Platform

GitHub (Repository Hosting Service)

Dentrix & Vitera Practice Management Software (Dental / Medical)

Adobe Acrobat Pro and CommonLook (PDF Remediation Software)

Microsoft Visio

Cybersecurity FedRAMP

Laurie Washburn

954-***-**** • ******@*****.*** • Palm Harbor, FL 34684 Laurie L Washburn

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