Microsoft 365 Architect and Digital Transformation Leader
Resume:
PROFILE
Innovative and solutions-driven professional with deep expertise in designing and
optimizing enterprise-scale technology solutions. Adept at aligning IT architecture with strategic business goals, enhancing operational workflows, and leading digital transformation initiatives through cloud computing, automation, and scalable integrations. Possesses strong proficiency in software development and data architecture, with a unique ability to bridge the gap between technical and business domains—translating complex needs into effective, secure technology solutions. Dedicated to leveraging emerging technologies to build high-performance, resilient ecosystems that foster business growth, efficiency, and compliance. Saleh Ahmed Syed
Woodbridge, VA
************@*****.***
www.linkedin.com/in/salehahmedsyed85
Advanced Diploma in Computer
System Technology
Sheridan College
Brampton, ON
Bachelor of Science in
Telecommunications
National University of Computer &
Emerging Sciences-FAST, Karachi, PK
PROFESSIONAL EXPERIENCE
ENGINEER, BUSINESS APPLICATIONS
SES Satellite, Manasses, VA / 2019 – Present
Designed and led Microsoft O365 deployments, enabling seamless integration and enterprise-wide collaboration. Integrated third-party systems with Microsoft apps, secured M365 eco system tailored according to SES guidelines, and enforced M365 compliance policies. Championed Power Platform adoption through training and custom app development, while mitigating security and compliance risks.
Streamlined multiple processes by leveraging Power Platform, Azure DevOps, Microsoft Forms, and Power BI:
Reduced processing time from 15 days to a few hours. This automation significantly improved operational efficiency and enabled the organization to realize $2 million in cost saving.
Eliminated $100K in annual operational costs by replacing legacy third- party outsystems application with a custom in-house solution built on Power platform.
Reduced infrastructure costs by $20K annually by migrating the document repository from Docova to the cloud-based SaaS platform D.velop.
Designed and deployed Microsoft Teams Telephony to replace a third-party call center solution, leveraging existing infrastructure to enhance in-house support and achieve $1 million in annual cost savings.
Enhanced cloud resiliency and ensured business continuity by implementing third- party backup and archiving solutions.
Led organization-wide deployment of Microsoft 365 Copilot, ensuring full compliance with DLP and GDPR policies.
Led Power Platform adoption, increasing user engagement from 2 to 500 by providing strategic guidance through workshops, stand-ups, meetings, and webinars.
Problem-Solving
Effective Communication Skills
Critical Thinking
Message Simplification
Adaptability/Flexibility
Result Oriented
Excel in Team or Individual Tasks
Infrastructure Solutions
Hybrid Cloud Solutions
IT & Data Center operations
Business Applications Development
Data Architecture/Analytics
Digital Transformation
Stakeholder Collaboration
Process Automation
EDUCATION
SOFT SKILLS
TECH SKILLS
SENIOR SYSTEM ADMINISTRATOR
Mitsui O.S.K Lines, Woodbridge, NJ / 2018 – 2019
Delivered comprehensive Microsoft O365 support across the organization, led SharePoint Online migration, and drove OneDrive for Business adoption through targeted training. Supported data center migration with minimal disruption and maintained IT operations through end-user support and system patching via SCCM.
Resolved operational challenges and improving system reliability by delivering technical support to affiliate companies
Strengthened security by collaborating with network engineers to roll out Cisco Meraki Firewalls across three locations.
Supported seamless data center relocation, ensuring business continuity throughout the transition.
Led hybrid migrations of multiple affiliate companies from diverse on-prem and online Exchange environments to Microsoft 365, unifying them under a single M.O.L. tenant for streamlined collaboration and management. SUPPORT AMBASSADOR FOR MICROSOFT 365
Manpower Group / Woodbridge, NJ / 2017 – 2018
Delivered remote technical support for Office 365 customers, assisting with complex troubleshooting, configuration, and deployment across various platforms. Provided frontline admin and end-user support, ensured effective communication with customers, and collaborated with cross-functional engineering teams to resolve advanced technical issues. Maintained detailed documentation and upheld high service standards in sensitive and challenging scenarios.
SYSTEM ADMINISTRATOR
Sentry Investments, Toronto, CA / 2016 – Feb 2017
Implemented helpdesk ticketing and asset management system, improving IT support operations. Employed and sustained disaster recovery site from ground up, increasing business continuity and resilience. Monitored system performance, while troubleshooting technical issues to minimize downtime.
Rectified system issues to minimize downtime by providing technical support for trader applications.
Maintained over 60 servers for optimal performance and reliability for trading and corporate network applications.
TECHNICAL SUPPORT ANALYST
Sheridan College, Oakville, CA / 2013 – 2016
Diagnosed IT problems via phone, email, and in-person consultations. Assisted in installation, configuration, and maintenance of computers, printers, and other peripherals. Managed user accounts, access controls, and security settings within college’s IT systems. Documented technical issues and solutions in ticketing system for future reference and analytics
Architecting Microsoft Azure Solutions
Azure Administrator Associate
Azure Developer Associate
Azure Fundamentals
MCSA
Power Platform Fundamentals
Azure Infrastructure Solutions
MCP: Microsoft Certified Professional.
ITIL Foundation Certified.
CCA: Citrix Certified Administrator
XenApp 6.5.
A+ Certification
System Administrator,
Astound Group, Toronto, CA
Technical Services Analyst- Coca-Cola,
Dell Technologies, Canada Inc, Toronto
Junior System Administrator,
Pan Am Games, Toronto, CA
Lead Desktop Support Analyst,
Bank of Montreal, Toronto, CA
Junior Systems Administrator (CO-OP),
Tel-e Technologies, Toronto, CA
EARLY CAREER
COURSES/AWARDS
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