Project Manager Senior

Thomas CHEUNG

***** ******** ***, ********, ** V*A 3A8 . Cell: 604-***-**** ***************@*******.***

Career Overview

Current job title is Senior Project Manager and achieved status as Testing Manager, and Technical lead, Test lead, Datapower, Message Broker developer, Automation Developer, CICS DB2 Administrator with more than 20 years in the IT industry. Areas of expertise including DB2, SQL, MQ, Control-M, development, system testing, migration, integration test, UAT, automation testing, performance testing and programming with Visual Basic, C, C++, Java, Perl, Python Scripts. Worked as a QA Engineer on Proof of Concept (POC) for Web and internet projects. Attended problem shooting meetings to identify possible errors and suggest solutions to fix issues.

Qualifications

• B.Sc (HongKong Polytechnic University) • Diploma in Management Studies (DMS)

• FCMI • MBCS • MACS • GA instructor of Dale Carnegie Course

Technical Skills

Skills Total years Last Used

Problem Solving and Data Analysis > 15 years Current

Solution Architect to provide directions and solutions on new projects > 7 years Current

System Automation, devised test plans, test cases and schedules > 15 years Current

System Analysis and Design (defining and refining requirements) > 20 years Current

SDLC (waterfall and agile) Project Management > 20 years Current

Emergency Support (willing to work odd hours, provide 24/7 on call support) > 20 years Current

Work Experience and Achievements

Senior Consultant HSBC Bank working remotely (Mar 2022 – Nov 2023 )

Worked as a Senior Project Manager for HSBC project.

Managed systems and produced weekly reports to senior Manager and VP.

Consultant IBM ( Kyndryl working remotely) (July 2020 – June 2021 )

Upgraded MQ from version 9.1 to 9.2 for Cooperators and BNS. Upgraded MQ from version 8.0 to 9.1 for MTS, D+H, Air Canada, Bell, Sun Life Financial and WSIB.

Provided MQ support to the following clients: Air Canada, Bell, Sun Life Financial, WSIB, MTS, D+H, Cooperators and BNS.

Worked as an MQA for troubleshooting on systems and applications issues, performance issues, and authentication issues.

Worked as a DBA on CICS DB2 and provide production support on CICS and data base.

Senior DBA HSBC Bank working remotely (Mar 2018 – June 2020 )

Worked as a Subject Matter Expert (SME) on Automation, Middleware, SQL, Python, RDBMS testing, Performance testing, HP UFT, Selenium, Worksoft, Loadrunner, MQ, agile development.

Prepared test plans, test scripts with efficient SQL to extract DB2 data for all sprints test, and performed ETL code development.

Worked as a QA Analyst with self-motivation and great interpersonal skills allow for a range of work in enterprise QA environments: interactive groups, teams and independently.

Collaborated with other subject matter experts (SME) to determine root cause and provide long term and short term solutions to senior management team and stakeholders.

Led a testing team and assisted developers and testers on complex SQL for table joins (inner and full table joins).

Managed process improvements, determine business requirements and suggested IT solutions. Managed the testing environment including Unit Test, Integration Test, UAT, automation testing environment.

Developed a new application for HSBCnet project performance testing with CICS DB2.

Led a testing team for developing test tools QTP and Selenium for UAT, automation and performance testing.

Planed UAT activities and wrote automation scripts for regression and performance with adjusting appropriate system configurations and parameters.

Developed a new application for HSBCnet project performance testing with Python.

Managed and facilitated defect triage meetings raised by teams, change management, software quality assurance and testing.

Worked as a QA Test Lead to debug the programming issues on application systems, WebSphere IBM MQ, Message Broker and system development; Software control, code deployment schedule and smoke test after the deployment.

Managed a UAT team, prepared test plan and test cases; assigned team members tasks, UAT test cases execution, managed testing progress and status, monitored defects resolution.

Worked as a Subject Matter Expert (SME) on SQL and RDBMS to provide solutions to database issues and database performance issues.

Senior Consultant BC Hydro – Burnaby, Canada (Feb 2014 – Aug 2017 )

Prepared test plans, test scripts with efficient SQL to extract DB2 data for all sprints test, and performed ETL code development.

Worked as a Subject Matter Expert (SME) on CICS DB2, SQL, Python and RDBMS to provide solutions to performance issues.

Setup and maintained Middleware servers, performed servers patching and upgrade.

Developed CICS DB2 for CS Project and provided CICS DB2 support to systems.

Designed, installed and implemented enterprise environments for UAT, regression and automation tests.

Developed test tools Python, Selenium for automation, system tests, integration tests, UAT and performance.

Provided solutions to business issues, suggested process improvements, procedures and standard, root causes analysis.

Developed data driven test scripts in Java using Selenium Webdriver for automation, regression and performance test on CS projects.

Led a testing team for a customer service project, reviewing test plans and test cases from junior team members.

Managed the testing environment including Unit Test, Integration Test, UAT, automation testing environment.

Built automation tests for regression and performance with adjusting appropriate system configurations and parameters.

Tracked and implemented changes, software versions and code deployment, test cases execution and defects resolution on multi-layered systems

Prepared and reviewed scripts for production process. Managed process improvements, determine business requirements and suggested IT solutions.

Systems Administrator, troubleshooting on systems and applications issues, performance issues, authentication issues.

Trained and assisted junior team members on knowledge transfer and built a strong professional team.

Consultant ICBC (The Insurance Corporation of British Columbia (Crown Corporation) – North Vancouver, Canada (Feb 2012 – Jan 2014 )

Worked as DBA CICS DB2 on SYSPlex and provide system support on CICS and DB2.

Worked as a Subject Matter Expert (SME) on systems design, Java programming, data analytics, MQ, Message Broker, Weblogic, IIB, DB2, SQL and IMS.

Managed and facilitated defect triage meetings raised by teams, change management, software quality assurance and testing.

Collaborated with other subject matter experts (SME) to determine root cause and provide solutions to Product Management and stakeholders.

Transformed data for migration in different forms like XLS/XML/database tables using Perl and Python.

Used test tools IBM RQM, Worksoft Certify, HP QC for testing and produced testing management reports. Used test tools QTP and Selenium for automation and performance testing.

Worked as a Subject Matter Expert (SME) on MQ, DataPower, and Message Broker. Tested Guide wire web services and internet applications.

Performed design, development, integration, testing, troubleshooting, and implementation of Message Broker process flows, verified test results with testing tools SQL, crystal reporting, Toad, XMLSpy and log files.

Prepared test plans, test scripts with efficient SQL to extract DB2 data for all sprints test, and tested incremental development.

Solutions Architect, Technical Lead and DB2 HSBC Bank (Apr 1998 – Aug 2012 )

Worked as a DBA on Internet Banking, Mobile Banking, CICS DB2, GP Me2Me Payment.

Collected and documented user requirements. Designed and developed database architecture for information

Performed data analysis mapping and modeling. Collaborated cross functional teams to develop and documente DB2 solution requirements

Worked as a Solution Architect on Proof of Concept (POC) on the following Web and internet projects: Mobile banking, GP Me2Me Payment, Gold Suite, Suse upgrade, Message Broker replacing in-house EAI.

Develop policies and procedures for network and/or Internet database access and usage and for the backup and recovery of data

UAT Test Lead to manage automation tests, performance tests, and process improvements, determine business requirements and suggested IT solutions to Web and internet projects Gold Suite and HSBCnet internet Banking. Setup HP QTP for automation testing and performance testing.

Performed data analysis mapping and modeling. Collaborated cross functional teams to developed and documented solution requirements

Worked as a DBA for database upgrade, dropping and creating new tables for HSBCnet projects. Performed regular DB2 monitoring, backup, and table reorganization.

Worked as a Subject Matter Expert (SME) on DBA role to trouble shooting database issues and build alternative index to fix the performance issues and provide solutions on dead lock issues.

Designed the logical and physical data models for HSBCnet projects. Collaborated cross functional teams to develop and document solution requirements, data modeling, data mapping specifications between the source systems data and the dimensional models.

Maintained systems for keeping raw data, metadata and other data assets secure and accessible within the HSBCnet systems.

Worked as a Technical Lead on HSBCnet performance test to simulate 1500 customers concurrent logon to the same HSBC website and each of the customers simultaneously performing 5 transactions with open sessions.

Designed data warehousing and extract, transform and load (ETL) methodologies.

Performed design, development, integration, testing, troubleshooting, and implementation of Message Broker process flows, verified test results with testing tools SQL, crystal reporting, and log files.

Worked as information Architecture on storage networks and connectivity testing effectively and keep the tight project on schedule without any delay.

Setup, supported and managed development and DB2 environments for testers with automation tools that saved up to 30% in recourses and 20% in IBM mainframe project duration.

Managed enterprise environments with data backup, recovery, code deployment, inventory and access data authority.

Approved and defined projects storage usages, data retention, storage classes according to SDLC.

Tuned up DASD performance by relocating data to different data packs to eliminate traffic jam.

Prepared, reviewed and presented test plans to senior management team, VP. Produced weekly testing summary reports with HP QC and setup automation regression testing with HP QTP.

Investigated defects and identified whether issues were caused by hardware or software problems. Used various testing tools as well as strong IT knowledge to narrow down the issues to save 40% in defects resolution time.

Transformed data for migration in different forms like XLS/XML/database tables using Perl and Python.

Prepared, reviewed and presented test plans, test cases, and test scripts to IBM RQM system. Produced weekly testing summary reports with IBM RQM, managed defects and code drop schedule.

Managed a joint venture China Trade Project which was developed in China by a 3rd party. The new system had to be integrated into our existing banking system. Setup automation scripts for testing which could be run 24/7. Most testers and developers were located in China; however, team leaders and managers were in Canada.

Led Vancouver local team and off shore teams in China and India in identifying testing issues, implementing test procedures, processes improvements, defect resolutions and root causes analysis.

Designed and setup new DB2 tables for BHex systems including Schema, Primary Keys, and Foreign Keys. Verified DB2 database with SQL, crystal reporting, batch report and log files.

Managed testing resources and conducted technical training to junior team members. Facilitated training sessions and knowledge sharing meeting among teams.

Prepared test scripts and testing tools for software development teams to identify and fix issues in IBM mainframe Cross EBC projects.

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