Program Manager Vice President

Waqas Shahid

Newark, DE ***** 302-***-**** ************@*****.***

https://www.linkedin.com/in/waqas-shahid-22a50a6/

Technical Project and Program Manager

Results-oriented IT leader with deep expertise in application development, support, end-to-end project and product management. Proven ability to lead cross-functional teams and deliver innovative solutions across diverse business lines, including network-based applications. Strong collaborator with cybersecurity teams to ensure application stability, security, and resilience against threats, vulnerabilities, and risks. Passionate about team development, with a proven ability to mentor, empower, and elevate technical talent. Skills

Programming: Turbo C++ C SQL Database

Application: Pega Salesforce CISCO ICM Witness IPCC Call Manager MS-Word MS-Excel

Databases: MS-SQL Server2000 MS-Access AS400

Presentation: MS-PowerPoint Visio

Environment: UNIX MS Windows TCP/IP LAN/WAN Areas of Expertise

NetOxygen AWS. Private cloud (GAIA) Public cloud (AWS) successfully migrated the following applications from on premises to AWS Migrated JIRA SONAR GITHUB JULES CONFLUENCE JET STREAM DEVX PTX. Salesforce Marketing Cloud Avaya Aspect Cisco ICM Cisco IPCC Cisco Juniper McAfee Nortel and NEC switched. Also Expert in NICE Call Recording applications Verint and HP Qfiniti call recording application Professional Experience

J.P.Morgan Chase & Co. April 2018 – Present

Vice President – Information Technology

Managed and successfully implement Salesforce Marketing Cloud.

Worked with tech partners internally and externally to convert legacy applications systems.

Converted legacy campaigns into Salesforce cloud base application for all lines of business.

Trained new team members on utilizing new tools especially Salesforce Cloud application.

Systematically converted and executed millions of outgoing Marketing campaigns that generated millions of profits for the firm.

Improved and enhanced attribute utilization in SFMC for client-based campaigns.

Built HTML based application campaigns in SFMC, also performed testing on various builds.

Managed ServiceNow process and governance. Managed and successfully passed ServiceNow audit for all lines of business.

Vice President – Information Technology (Technical Project Management)

Actively executing AWS public cloud migrations from on premises.

Working with Core Technology Leadership team on Various technical and non-technical projects.

Executing and managing (RBAC) Role Back Access Control project, firm wide initiative for all lines of business to simply roles and job functions.

Managing POWERUP initiative for entire Core Dev teams.

Working on massive global hiring project with various ED’s and MD’s within the Core Dev team.

Managing the weekly releases for Core Dev teams under the JET umbrella.

Executing strategic plans with various Product Owners for all JET applications portfolio.

Responsible to manage and track various work streams for all applications in JET portfolio. Vice President – Information Technology (Application Development Manager) Led the application development team in supporting the CCB mortgage home lending line of business. Streamlined and improved application designed, and functions so process time for the loan from beginning to end time was reduced from a month to 15 days, resulting in millions of additional revenue.

Streamlined Agile methodology process for continuous application enhancement and delivery.

Migrated 24 legacy applications from windows on premise to private cloud GAIA.

Collaborated with business and product owners, providing technical solutions and enhancements.

Utilized cutting-edge technology such as, Jules for application development teams.

Managed ITRC breaks and remediation’s of all managed applications.

Worked with various Cyber, Network and development teams on daily basis to resolve issues.

Maintained code security and scanning, including Static/Fortify scan, Black duck and Raven scans

Collaborated with developers and scrum masters on day to day stuff.

Engaged with stakeholders, created road maps and future business plans for technology teams.

Worked with system architects, creating diagrams and designing system requirements.

Managed Cyber related threats for applications stability. Managed vendors and partner applications.

Managed applications risk and controls and ensuring applications were compliant.

Led automation efforts to make sure all development teams used AFT for development efforts

Manage UAT, SIT, PERF environnants.

Citi Bank April 2015 – March 2018

Vice President - Technical Specialist

Responsible for applications support and development teams around the globe in many countries. Primarily serving the Treasury Trade and all corporate high end clients. Streamlining business and technical support process around the clock in challenging environment.

Worked with Production and development teams to create business applications in Integration with Stars/Pega and Global IVR, Global voice operation in Agile methodology.

Cisco ICM, IPCC, Cicco IP IVR and CTI screen pops. NICE Call Recording System. NICE IEX

Designed and implemented cutting edge technology applications.

Managed and supported Contact centers for Global IVR application in Dublin, Belfast, NJ, DE, FL, Bahrain, UAE and few other countries.

Met and planned with Business owners and stake holders for upcoming projects.

Collaborated with Information Technology teams to streamline IT functions.

Strong technical and analytical thinking backed by project management skills. Earlier Experience

Telerx Marketing, Merk Pharmaceutical - Manager, Sr, Engineer Voice applications support team Beebe Medical Center - Application Analyst

Comcast - IT Application Analyst / Systems Analyst work for Contact Center Technology (CCT) Freedom Region. Goldey-Beacom College, Wilmington, DE - Communication Center Manager/ Business Analyst Education

Bachelors of Science in Computer Information Systems - Goldey-Beacom College, Wilmington, Delaware Honors / Activities

U S citizen, Bronze medalist for the USA National Cricket Team.

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