System Administrator Technical Support
Resume:
MONICA MILLOY
SYSTEM ADMINISTRATOR & REGIONAL TECH ANALYST
CONTACT
****************@*****.***
https://www.linkedin.com/in/monica
-milloy-10b85a65/
EDUCATION
Certified in Information
Technology Administration &
Security
My Computer Career
September 2019 - June 2020
Bachelor of Science
Mass Communications
Jackson State University
2007 - 2011
Awards
Honors Society & NABJ
SKILLS
Azure Administration
Troubleshooting & Problem
Resolution
Integrity & Moral Compass
Strong Desire to Stay the Course
Results -Driven
Intermediate/Expert Level
Troubleshooting Skills
Epic EHR
Microsoft O365 Administrator
Easy Adaptability
Hardware/Software
Troubleshooting
Fast Learner & Always Learning
Honest
CAREER OBJECTIVE
A dedicated and results-driven IT professional with over 5 years of hands-on experience in troubleshooting, system administration, and technical support. Skilled in O365, Microsoft Teams, Azure, and Epic EHR with a strong ability to resolve complex hardware, software, and network issues across diverse IT environments. Demonstrated expertise in remote support integration, hardware configuration, and end-user support, ensuring seamless operations and enhanced productivity. Currently serving as a Regional Technical Analyst, I have successfully led merger and acquisition projects, collaborating across multiple teams and locations to streamline system deployments, improve data throughput, and enhance security protocols. My background in Mass Communications, combined with technical proficiency, allows me to foster effective communication, resolve technical barriers, and optimize team performance in high-pressure environments.
With a deep passion for leveraging technology to improve operational efficiency, I am committed to delivering exceptional support while contributing to an organizations' mission's.
WORK EXPERIENCE
Arthur J. Gallagher
Regional Technical Analyst
June 2024 - current
Co-led collaboration on a major merger and acquisition project, ensuring seamless remote support integration for O365, Microsoft Team, Jabber, across over 250+ users in multiples locations including remote users. Deployed 150+ workstations with full hardware and software configuration, including laptops, printers, and wireless headsets, boosting team productivity by 30%.
Collaborated with Networking and Telecom teams to install network servers and raritan devices achieving a 20% increase in data throughput. Developed detailed installation guides that empowered 200+ customers to independently operate the product, achieving 98% satisfaction. Led multi-state equipment disposal project in partnership with project managers, enhancing security standards for the organization. Streamlined day-to-day operations by logging and tracking over 1,000 incidents, work orders, and outages with the Remedy ticketing system, enhancing response efficiency by 20%.
State Student Support Administrator
Mississippi Department of Education
March 2023 - June 2024
Deployed and configured 150+ local devices, including PCs, printers, and scanners, ensuring 95% uptime for student data access. System Administrator
Networking Equipment Support
SCCM Administration
LogmeIn Tool Administrator
Azure/Active Directory
Excellent Customer Service
Collaboration Skills
Led targeted training sessions in MSIS 1.0 and Microsoft O365 resulting in a 24% increase in employee performance metrics.
Drafted program specifications and requirements, participated in the design and development of new systems, and supported comprehensive testing to ensure proper functionality..
Led coordination of statewide conferences and managed content for online tools and print publications, improving vendor relations and operational efficiency by 25%.
Enhanced MSIS 2.0 system's data integrity through meticulous review of statewide district data, increasing trustworthiness. Client Support Analyst II
HCA Healthcare/Parallon
January 2020 - March 2023
Enhanced IT support for telecommuting staff and healthcare facilities, sustaining 90% satisfaction among diverse user groups. Elevated first-call resolution capability by 20% through comprehensive knowledge base overhauls, resulting in three team promotions over 12 months. Enhanced risk mitigation success by 30% through strategic collaboration on action plans with risk owners.
Provided remote support using the Bomgar console to manage Active Directory, Citrix, Meditech, VMWare, Eclinical Works, and Epic improving patient care by 50%.
PROJECTS
Merger and Acquisition Project (Collaboration & Remote Support Integration) Gallagher
Regional Technical Contractor
June 2024 - January 2025
Managed hardware procurement for 200+ users as part of the merger and acquisition project.
Oversaw equipment disposal across 2 states, coordinating with project managers to ensure a 95% compliance rate with regulatory standards.
Contact this candidate