Supply Chain Customer Service

Objectives

To re-enter the job market and use my skills and knowledge to benefit my employer and provide a comfortable income to support my family while allowing quality time for family and community activities.

Experience

Midwest RV Center - October 2002 – August 2020

Top grossing RV salesperson for 15 years by upgrading customers to motor homes and other higher-end items. Personally achieved over $500,000 in gross profits annually

Managed wholesale division for ten years to provide a profitable market for trade-in vehicles

Worked with new employees to develop their sales potential

Helped customers trouble shoot issues to meet their requirements and see the value of purchasing a motor home

Worked with service department for on time/in time delivery and relay customers’ expectations for customization

Attended annual customer service/sales training seminars in Seattle for twelve years

Left due to Covid-19 causing inventory and supply chain restrictions

Classic Design Condo Maintenance – 2000 – 2002

Apprenticeship in basic trouble shooting and repair of operating equipment – plumbing, electrical, grounds and building maintenance. Took job to gain knowledge of useful skills. Left to expand opportunities.

Self Employed – Excel Enterprises (Kirby Vacuum Dealership) - 1998 – 1999

Learned time and money management skills

Learned that direct home sales is inefficient

Sierra Enterprises – Kirby Vacuum Dealership -- June 1995 – 1998

Called potential customers to schedule appointments for in-home demonstrations and sales

Learned to connect with what people are looking for in order to close the sales

Achieved the sales level to qualify to open my own franchise

Education

Meramec Community College – Fall 1999 to Spring 2000

General studies

Lafayette High School -- Graduated 1993

Communication

Good interpersonal skills. The term frequently used on customer evaluations was “respectfully aggressive”.

I maintained good relationships with many customers for years and was recommended to their friends as a knowledgeable problem-solver.

References

Randy Starkey -- General Manager, Midwest RV Center

Phone – 314-***-****

Email -- rstarkey@ midwestrv.com

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