Customer Service Sales Representative

Christopher Plunkett ***********@*****.*** Page *

Christopher Plunkett

**** ******** **** *******, ** 30034 Phone: 404-***-**** ***********@*****.*** Professional Summary

Educated Sales Representative Customer Service A professional with more than eight years of combined experience in Sales, Customer Service, and Account Management, with an attainable goal to expand career within an organization that will utilize essential skills acquired to grow as a key-contributing team member. A combination of drive and motivation to move forward by applying leadership training obtained throughout my career. Known as having a "can do" attitude and remaining customer focused.

Areas of Expertise

■ MS Office (Word, Excel,

PowerPoint

■ Internet Explorer

■ Comtrac and Cisco Software

■ Customer Service

■ Account Management

■ Retail Sales

■ Quality Assurance

■ Loan Processing

Professional Experience

Work Experience:

Promotional Marketing August

2014 - Current

Brand Ambassador

Working as an independent contractor for various agencies and brands at events, pop-ups, tradeshows, conferences, as well as guerilla marketing. Duties included direct promotion of brands, demos, providing information, giveaways, sampling, and more.

Legacy Test Kitchen/Ventannas September 2017 -

August 2018

Independent Contractor/ Server

Legacy Ventures Events, catering events such as corporate, weddings, wedding receptions, birthday parties, groundbreaking events, etc.

● Help with load in and load out for offsite events.

● Help assist and food display and prep.

● Serving passed appetizers, and bussing dishes as needed.

● Unload equipment at base location, clean dishes, and restock items used on event. Topgolf Atlanta Midtown, Atlanta, GA July, 2015

– April 2017

Busser/Server

TopGolf is a premier golf entertainment venue, with a high-tech driving range, a lounge, rooftop terrace, drinks, and games.

Key Responsibilities:

● Assist BayHost and Event Ambassadors with cleaning up of bays.

● Cleared/Opened up bays to become available for the guests coming in.

● Ran dirty dishes down to kitchen to ensure they are cleaned. Take trash to dumpster as well as taking linen to outside ben to be cleaned.

● Cleaned bussing carts at the end of the night, so that they’re ready for the AM shift.

● Provide the ultimate guest experience.

● Have to be flexible in position to perform duties outside of job description. Christopher Plunkett ***********@*****.*** Page 2

Versatile United Inc., Kennesaw, GA April 2013

- Dec. 2013

HD Photographer

Versatile United Inc. is a production company that specializes in the latest technologies and standards in Audio, HD Video, Music Production, HD Photography, Web and Graphics Design, Social Network Development, Marketing and Digital Distribution.

Key Responsibilities:

● Assisting car dealerships with a marketing strategy using HD photography as a means to bring clients in.

● Taking HD photography of vehicles in inventory for car dealerships we service.

● Working closely with general managers to ensure quality of work.

● Keeping track of work using mobile devices, such as email and taking notes.

● Print and apply designed window stickers with dealerships' names and logos.

● Write an end of day report and sending it out to dealers who have been serviced each day. This keeps them up to date on what's being done.

Childcare Network, East Point, GA Oct. 2012

- April 2013

Young Achievers School Teacher

Childcare Network is a daycare provider of early childhood education. Providing them with a quality educational environment, Childcare Network strives on stimulating mental growth for a healthy childhood development. Key Responsibilities:

● To serve as a positive mentor and role model to after school children.

● Escorted children off of the bus, keeping role making sure all children were counted for.

● Referred to a monthly lesson plan, provided by Childcare Network.

● Came up with activities to promote leadership as well as creative thinking.

● Worked to maintain a safe environment while sticking to Childcare Network's guidelines and regulations.

Kumon Of Atlanta, Atlanta, GA Aug. 2012

- Oct. 2012

Tutor

Kumon empowers children to become self-learners, and helps them achieve more than they thought they could. Kumon helps students tackle and overcome new challenges, which promotes confidence and independence, making them self-reliant.

Key Responsiblities:

● Become proficient with the Kumon Method, the math and reading curriculum and educational approach.

● Helping children find creative ways of solving a problem, or sounding out words.

● Prepare lesson plans for each day.

● Grade classwork and test, allowing children to go back and fix any errors. Corporation Service Company, Wilmington, DE Feb 2012

- Aug. 2012

Customer Service Specialist

Corporation Service Company (CSC) is a recognized leader for business, legal and financial services worldwide. CSC provides an array of services which serve as solutions that fulfill clients needs. Key Responsibilities:

● Providing excellent customer service to both internal and external clients.

● Taking and fulfilling orders, filling annual reports on various state databases.

● Data entry of client information.

● Research and analysis of legal documents.

● Communicating results, and working special projects. Christopher Plunkett ***********@*****.*** Page 3

Magnum Cash Advance, Call Center Services, Wilmington, DE 2011 - 2011 Loan Processor

Magnum Cash Advance is a short term payday loan lender and Call Center Services serves as its' outsourcing company. CCS provides customer service and is responsible for the process of completing a loan. Had to follow strict guidelines to verify a customer's information and then send it to quality control for funding. Key Responsibilities:

● Receive inbound, outbound, and conference calls to verify employment, basic contact info, bank information and direct deposit verification while following the company's guidelines.

● Utilize internet resources and requested additional documents as necessary to further validate the information provided by customer.

● Terminate applications that did not meet the lender's qualifications.

● Adhere to company's policy and regulations to maintain security of our customers' information.

● Work closely with the quality control department to ensure applications are in order and ready for funding.

● Set payment dates to align with customers specific pay frequency. Comcast, Newark, DE 2008 - 2009

Customer Loyalty Specialist

This position required sales, troubleshooting, and retention, while incorporating empathy and patience for an overall excellent customer experience. Also, had to ask probing questions to make sales that helped pinpoint customers' needs.

Key Responsibilities:

● Performed problem analysis to resolve cable issues in accordance to Comcast customer guidelines.

● Routinely analyzed moderately complex cable hosting problems

● Opened, updated, resolved incidents in problem management ticketing system

● Selling and upgrading customers at a competitive level.

● Retain dissatisfied customers, providing excellent customer service.

● Worked to meet sales goals within team as well as in department.

● Properly handle all escalated calls when necessary. Express Clothing, Greensburg, PA 2008 - 2008

Sales Representative

As a sales representative the responsibilities included greeting and assisting customers as they came in. Daily goals were to promote additional items to increase revenue as well as sell 10+ Express cards per shift. Key Responsibilities:

● Assisted customers with clothing selections.

● Provided customer service to ensure customers feel like number one priority.

● Worked to meet daily sales goals established by store managers.

● Relocated to Delaware for career progression.

Pittsburgh Steelers Training Camp, Latrobe, PA 2006, 2007, 2010, 2011

Security

The Saint Vincent College campus is home to the Pittsburgh Steelers Training Camp and open to the general public. Responsibilities were to maintain a boundary between fans and players as well as crowd control. This was quite the experience.

Key Responsibilities:

● Transported football players around the Saint Vincent campus.

● Organized parking designations for patrons and players.

● Monitored fans and helped handicapped fans during Steelers practice.

● Drove around the campus while players were in dorms, to ensure fans aren't trespassing onto campus.

● Watched over the team's water tent to ensure authorized personnel occupied tent only. Christopher Plunkett ***********@*****.*** Page 4

MBNA America, Newark, NJ Summers

2003 & 2004

Senior Account Manager

Being a part of the 30 day charge off team required patience, courtesy, good judgment and a high degree of empathy in order to be successful in this role was vitally important. These were key functions when trying to bring account current as well as educating customers on other products and services the company offered. Key Responsibilities:

● Provided the Customer with financial arrangement options designed to resolve delinquency or over-limit issues and bring delinquent accounts current.

● Updated customer's information and all relevant forms accurately and promptly upon request.

● Possessed a solid understanding of all company related products and demonstrated a professional demeanour when communicating with customers.

● Adhered to all department-related performance and productivity standards. Ensuring quality in every interaction with customer and customer service.

Education

Bachelor of Arts in Theatre Arts December 2007

Saint Vincent College, Latrobe, PA

Training and Activities

● Voice and Articulation - Denise Pullen, Seton Hill University

● Directing - Terry Brino-Dean, Seton Hill University

● Leadership Camp NCCJ Anytown, NJ

● Acting (Public Speaking)

● Dance Team Choreographer, St. Vincent College Latrobe, PA

● Track and Field, Captain, St. Benedict's Preparatory School and St. Vincent College.

● Student Council, Senior Group Leader, St. Benedict's Preparatory School

● Professional Dancer with Xcel Talent Agency

● Gotta Dance Atlanta

Other Hobbies

● Hiked the Appalachian Trail (St. Benedict's Prep, Newark, NJ) from NJ to Delaware Water Gap. References Available Upon Request

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