Customer Relations Assistant Manager
Resume:
EMMALEE J.
FOSTER
**********@******.***
KEARNEY, MO 64060
SKILLS
CASH DRAWER MANAGEMENT
POINT OF SALE KNOWLEDGE
PRODUCT KNOWLEDGE
CUSTOMER RELATIONS
TEAM MOTIVATION
TRAINING AND DEVELOPING
CERTIFICATIONS
MANAGER KCMO FOOD LICENSE
KCMO LIQUOR LICENSE
EDUCATION
DIPLOMA
KEARNEY HIGH SCHOOL
AUG 2017 - MAY 2021
WORK EXPERIENCE
SERVER/BARTENDER
OLIVE GARDEN
JUNE 2024 - JAN. 2025
obtained food and beverage orders accurately and with efficient delivery provide recommendations with expertise in food and beverage knowledge improved guest satisfaction, de-escalated high-stress customer situations while remaining positive and maintaining composure TRAVELING ASSISTANT MANAGER
QUIKTRIP, KANSAS CITY
FEB. 2021 - JUNE 2024 KANSAS CITY
supervised day-to-day operations to meet performance, quality and service expectations
maintained a clean, safe, and organized store environment to enhance the customer experience
developed strong working relationships with staff, fostering a positive work environment
managed inventory levels to minimize stockouts and reducing overhead costs
collaborated with the management team to develop strategic plans for business growth and improvement
enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect
boosted employee morale by recognizing outstanding performance and celebrating team accomplishments
FULFILLMENT EXPERT
TARGET, KANSAS CITY
OCT. 2022 - JAN. 2023 KANSAS CITY
prepare, pack and sort guests orders for shipment efficiently and accurately while meeting and exceeding timeline goals select items for order pickup, drive up and ship to home for digital guests orders
pack items into correct bags and put in their corresponding shelf until the customer is ready
Food Sales Associate
WALMART, EXCELSIOR SPRINGS
NOV. 2020 - JAN. 2021 EXCELSIOR SPRINGS
assist and direct customers to product location
stocking aisles and label facing products
assisting other departments when necessary being a team player
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