Customer Service Team Member

Diana Ochigbo

Cary, NC *****

Email: ************@*****.*** Phone: 470-***-****

Objective

Friendly and motivated customer service professional with over two years of experience in fast-paced food and beverage environments. Passionate about creating welcoming experiences for guests and working collaboratively with team members. Currently pursuing a degree in Computer Science, with strong interpersonal and problem-solving skills.

Education

North Carolina State University – Raleigh, NC

Bachelor of Science in Computer Science

Expected Graduation: 2028

Work Experience

Server

Hickory Tavern – Cary, NC

December 2024 – May 2025

- Provided efficient and attentive service in a high-volume restaurant.

- Managed multiple tables and ensured customer satisfaction throughout their dining experience.

- Maintained clean and organized workstations and followed food safety protocols.

Barista

Starbucks – Cary, NC

July 2023 – November 2024

- Prepared customized beverages and food orders with speed and accuracy.

- Delivered exceptional customer service and resolved issues calmly and professionally.

- Contributed to team success by maintaining a clean and inviting environment.

Team Member

Surcheros – Athens, GA

October 2022 – April 2023

- Greeted guests and assisted with food selections in a friendly and efficient manner.

- Handled register operations and processed orders with accuracy.

- Ensured dining area cleanliness and supported kitchen staff as needed.

Team Member

Chick-fil-A – Athens, GA

June 2022 – August 2022

- Delivered quick, courteous service in both front-of-house and drive-thru settings.

- Assisted with order preparation and store cleanliness.

- Promoted a positive dining experience by anticipating customer needs.

Skills

- Customer Service

- Communication & Teamwork

- Cash Handling & POS Systems

- Multitasking Under Pressure

- Time Management

- Basic Computer & Tech Skills

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