Disaster Recovery Cloud Infrastructure

Gregory Gore

617-***-**** *******.****@*****.*** linkedin.com/in/gpgore

Lead Infrastructure & Security Engineer

SENIOR SYSTEMS & INFRASTRUCTURE ENGINEER

Results-driven IT professional with 30+ years of experience leading complex infrastructure, cloud, and system analysis initiatives across public and private sectors. Demonstrated excellence in systems configuration along with business analysis and contact center platform support through expertise in cloud architecture and disaster recovery alongside ITIL service delivery and stakeholder engagement. My ability to improve performance together with customer satisfaction and cost reduction stems from my expertise in automation and virtualization combined with strategic technology adoption.

CORE COMPETENCIES

• Systems Analysis & Platform Configuration

• Contact Center Technology (ServiceNow Salesforce)

• Cloud Infrastructure (AWS, VMware, FSx, Cloud Endure)

• Business & Functional Requirements Gathering

• ITIL Processes & Incident/Change Management

• Project Management & Vendor Coordination

• Disaster Recovery & Risk Mitigation

• Infrastructure Automation & Virtualization

• Process Documentation & Training

• Stakeholder Engagement & Cross-Team Collaboration

PROFESSIONAL EXPERIENCE

Senior Systems Analyst State of Massachusetts (MassDOT) March 2025 – Present

• I work with business users to guarantee system functionality meets user needs and enhances customer service delivery.

• Leading the development of operational run books while overseeing platform modifications and responsible for documentation of present and future state workflows.

• I help the IT Operations group together with Telecom and Security teams to find solutions for incidents and decide which improvements should be prioritized.

• I provide instruction to staff members about system operation along with platform functions and organizational best practices.

• Leading integration efforts between systems and ensuring technical specifications and SOPs get properly documented.

• I managed vulnerability testing through Tenable and Salesforce AIRS while coordinating patch management and risk evaluation.

• I collaborated across teams to solve security problems and build stronger systems with better incident response mechanisms.

• Senior Cloud Infrastructure Engineer Franklin Templeton Investments June 2003 – July 2024

• The implementation of disaster recovery solutions across VMware ESX and AWS environments included automation with Cloud Endure and Zerto, and participation in hundreds of testing projects from proof of concept to production for robust and efficient recovery processes.

• I performed complete product evaluations through Proof-of-Concept testing that generated detailed advantage and disadvantage documents which resulted in a cost-saving solution amounting to thousands of dollars.

• I built a strong NAS AWS FSx solution that moved 300TB of data from traditional storage facilities which led to closing a data center while providing cost-effective cloud storage benefits.

• The implementation of VMware/VMC AWS along with Hyper-V Datadog Dynatrace Cloud Formation and AWS FSx resulted in a 90% virtualization rate which cut physical server needs and associated expenses.

• I established disaster recovery automation for VMware ESX environments between multiple locations which decreased disaster recovery testing time beyond 1000 man-hours while improving overall system resilience.

• Through my leadership, disaster recovery plans and cloud infrastructure backup systems using Cloud Endure and Zerto were implemented to achieve rapid recovery and minimize critical event downtime.

• I optimized cloud infrastructure cost management by applying resource allocation methods and implementing software-defined storage which resulted in better budget adherence and enhanced resource utilization.

• Built comprehensive documentation of cloud infrastructure and monitoring systems which improved problem-solving abilities to maintain system performance and availability.

• I worked with multiple vendors to deploy Cisco UCS and Dell EMC Isilon solutions which maintained best practices and boosted both physical and virtual infrastructure performance. Senior Systems IT Engineer JP Morgan Chase

Prior to 2003

•I coordinated multiple server update projects and created availability solutions across various Windows, Linux, and Solaris platforms.

• I documented system support processes for better operational performance while cutting down on system downtime.

TECHNICAL SKILLS:

• The platforms consist of Salesforce, ServiceNow, Tenable, Zerto, Komprise, InsightIQ, Secure Connect Gateway, Cohesity, and SRM

• Cloud & Virtualization: AWS (EC2, FSx, Cloud Endure), VMware ESXi, VMware VMC, Dell EMC Isilon/XtremIO, Cisco UCS

• The scripting languages and SQL language as well as AWS CloudFormation Templates

(CFTs) are used in this solution.

• Process & Project Tools: Visio, JIRA, MS Project

• Microsoft Active Directory, IAM, MFA, SSL, SSO are Directory Services.

• The Operating Systems include Windows Server (2012–2022), Linux.

• Methodologies: Agile, Waterfall, Hybrid

EDUCATION

Bachelor of Science in Engineering

Wentworth Institute of Technology

PROFESSIONAL TRAINING

• Amazon Web Services (AWS)

• ITIL Foundation (inferred from experience)

• Cohesity, Tenable, Zerto, Dell/EMC, Komprise

• Windows Server (2012–2022), Red Hat Linux

• SSL Certificate Management (Windows & Java)

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