Front office secretary, med-surge receptionist, office manager
Resume:
Christina Cave
Waynesville, MO 65583
**********@*****.***
Professional Summary
Experienced medical office professional with over 20 years in patient care coordination and office management. Skilled in medical billing, scheduling, and regulatory compliance. Known for exceptional organizational abilities and delivering high-quality patient service. I am interested in healthcare positions as well as other industries.
Skills
● Technical Proficiency: AMBER, IRIS, Microsoft Excel, Microsoft Word, PTOS, Rehab Toolkit, Therabill, Therapy Source, WebPT
● Administrative Skills: Medical billing (claim scrubbing), scheduling, patient intake, compliance
● Communication: Strong interpersonal skills, adept at handling multi-line phone systems and patient inquiries
Experience
December 2024 - Present
Alorica, Humble, TX - Pharmacy Help Desk Representative (Remote)
● Handle incoming calls from pharmacies and physician offices.
● Help with prescription rejections, overrides for vacation, lost meds, duplicate meds.
● Assist with processing information in relation to members insurance.
● Help with test claims, prior authorizations, and claim reversals. April 2022 - April 2023
Optum Speciality Pharmacy, Eden Prairie, MN - Patient Care Coordinator (Remote)
● Handle incoming calls from patients, doctors’ offices, and pharmacies, accurately identifying needs.
● Assist in obtaining prescriptions, pre-authorizations, and co-pay cards.
● Maintain timely and accurate documentation of all interactions.
● Set up new patient accounts and organize medication shipping upon receiving claims. 2
November 2016 - March 2022
Advanced Training & Rehab, Wentzville, MO - Clinic Coordinator
● Launched a new clinic, manage daily administrative functions for over 250 patients weekly.
● Coordinate benefits, authorizations, and financials in collaboration with clinic leadership.
● Manage patient intake/discharge processes and ensure HIPAA compliance. June 2015 - November 2016
St. Luke’s Cancer Center, Chesterfield, MO - Medical Administrator
● Utilize electronic processing systems for patient documentation and task management.
● Verify patient information, collect co-pays, and handle medical records.
● Operate multiple phone lines and manage administrative tasks. June 2003 - June 2015
Excel Sports and Physical Therapy, O’Fallon, MO - Clinic Coordinator
● Organize office operations, including registration, supply requisition, and logistics.
● Manage new hire orientation and training programs for interns and full-time staff.
● Oversee client appointment scheduling, insurance coordination, and payment collection. Education
1992 - 1993
St. Charles Community College, Cottleville, MO
1989 - 1992
Francis Howell North High School, St. Charles, MO - High School Diploma
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