Office Assistant Team Member

Amirah Roscoe

240-***-**** **************@*****.***

EXPERIENCE

Live! Casino Baltimore MD

Drop & Count Team Member January 2024 – Current

Collecting all drop boxes from casino floor and securing them in the designated cart for transportation to the count room.

Counting all currency, tickets and coupons from drop boxes using an electronic ticket counter, bundling counted money for verification, and counting poker chips and final verification before cage buy.

Food Lion Randallstown, MD

Office Assistant March 2023 – January 2024

Handling lottery, Western Union, deposits and Money order transactions.

Opening and closing out registers, processing coupons and store discounts.

Managing rewards programs, inventory and stocking shelves.

Resolving customer complaints and concerns.

Cashier/Customer lead June 2022 – March 2023

Aiding office assistants in various duties.

Store maintenance by keeping counters clean, restocking shelves and replenishing supplies.

Collecting payments from customers, issuing receipts and processing refunds and exchanges.

SKILLS

Proficient in cash handling and operating Point-of-sale (POS) systems with no discrepancies or errors in over 200 transactions per day

100% accuracy in balancing cash drawers at end of shift.

Advanced knowledge in Microsoft Office packages like MS Word and Excel.

Excellent written and verbal communication skills

Strong leadership skills in building goal-oriented teams and providing training.

Strong customer service skills

EDUCATION

High school diploma Randallstown High School, MD September 2019 – June 2022

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