Scrum Master Software Development

ABI BRUCE

************@*****.*** 954-***-**** Dallas United States

Summary

Seasoned SCRUM MASTER with a proven track record at the Booz Allen & Hamilton, enhancing team productivity and project delivery through expert application of Scrum/Kanban/SAFe and exceptional conflict resolution skills. Achieved significant milestones in software development, focusing on customer centricity and continuous improvement.

Skills

Customer Centricity

Training & Education

Metrics and Assessment

Team Coaching

Scrum/Kanban/SAFe

Conflict resolution

Flexibility and persistence

Optimism and true leader

Software Development Life Cycle (SDLC)

Backlog management

Retrospective analysis

Agile tools (JIRA, Azure DevOps, etc.)

Experience

Booz Allen (Public Trust)

SCRUM MASTER

08/2022 - Current

Redesigned VA Travel Claims Portal (TCP) – Worked closely with the Dev Team to apply Agile best practices in enhancing the user interface. Implemented updated CSS styling, which led to an increase in user adaptability across various screen sizes and devices.

Redesigned a CRM webpage (VCL-Chat) and Production Support – Successfully guided the team through iterative development cycles that led to the delivery and launching of a modernized newer version of messaging (VCL-Chat).

Oversaw the Go-Live process, including final testing, deployment, and post-launch support (hypercare), ensuring minimal disruption to business operations.

Led a cross-functional Salesforce team in developing and deploying a Salesforce API, managing the project from initial planning through to Go-Live

Managed stakeholder expectations through regular demos, progress updates, and risk mitigation strategies to keep the project on track for Go-Live

Assists the team in making appropriate commitments through story selection and task definition and ensures that the development teams are practicing the core Agile principles

Ensured progress toward objectives, KPIs and commitments; guide assigned Agile teams to deliver the required product increments and outcomes

Managed Agile project workflows using JIRA, including sprint planning, backlog refinement, and tracking team progress to ensure timely delivery of project milestones.

Facilitated discussion and conflict resolution to improve team productivity while promoting continuous improvement and continuous development

I made sure the team is aware of the importance of short and unambiguous Product Backlog items, and that they are using methods like user story mapping and the concept DoR/DoD to achieve this

Identified opportunities to improve team-level Agile performance, focus teams on customer value, quality, and continuous improvement activities

Removed team-level impediments and resolve conflicts; anticipate challenges, identify risks, and recommend mitigations and solutions

Proficiency with JIRA, Confluence, and other Agile project management tools.

Texas Department of Criminal Justice

SAFe SCRUM MASTER

05/2017 - 08/2022

Worked closely with the Product Owner to breakdown Epics into User Stories and Acceptance Criteria and ensured DoD has been met on completed User Stories

Collaborated with cross-functional teams, including HR, IT, and stakeholders, to define project goals, requirements, and success criteria

Facilitated Agile Scrum Ceremonies including Sprint Planning, Daily Standup, Sprint Review and Sprint Retrospective

Guided the Feature Team through PI Planning and PI Execution

Supported the Product Owner and Tech Lead with backlog management for both Business and Technical stories

Configured JIRA dashboards, created custom workflows, and utilized advanced reporting features to provide transparency into team performance and project status.

Coached the team to improve Velocity and Flow through Sprint Retros and Continuous Improvement

Managed Risks and Blockers flowing company's policies

Scheduled and facilitate scrum meetings including sprint planning, daily stand ups and sprint reviews to enable teams to plan and complete tasks based on the highest priority and the team's available capacity

Assisted teams to identify, communicate and resolve impediments and issues

Worked closely with the Product Owner to ensure product backlog is visible, clear, concise, and prioritized towards incremental business value that meets the Definition of Done

Publix Supermarkets

SCRUM MASTER

11/2013 - 04/2017

Worked as a scrum master on an infrastructure upgrade project migrating legacy application to the cloud.

Delivered a mobile checkout application – I facilitated Agile practices and proactively removed impediments to empower cross-functional team in delivering a high-performing, user centric mobile checkout app, which led to a 25% reduction in cart abandonment within the first month of launch.

Partnered with the Product Owners to support short and long-term release planning, and to keep work backlog healthy and prepared for execution

Coached the team on how best to plan for the sprint, estimating, and collaborating effectively

Set up and facilitated all Scrum Ceremonies (Daily stand-ups, sprint planning, product demos and retrospectives) as well as Backlog Grooming Sessions, coaching on team planning and story estimation

Collaborated with leadership and Product management team to help define project deliverables and minimum viable products for each release and define priorities that are most essential to the enterprise

Served as coach to help guide the team on how best to use Agile/Scrum Practices such as Kanban, INVEST model for user story writing and MOSCOW for Prioritization

Coached through day-to-day scenarios following trained concepts to include attending team ceremonies/meetings and fine-tuning best practices over time

Facilitating communication with other teams as needed to address any cross-team dependencies

Archville Nig Limited

PROJECT COORDINATOR

03/2009 - 07/2013

Organized and lead project meetings, track progress, and provide detailed status reports to stakeholders.

Oversaw the planning, execution, and completion of advertising projects, ensuring alignment with client objectives and company goals.

Coordinated with creative teams, copywriters, designers, and marketing strategists to ensure timely delivery of high-quality campaigns.

Assisted in the execution of marketing campaigns, coordinating with vendors and internal teams for seamless implementation.

Managed content calendars and collaborated with graphic designers to produce engaging promotional materials.

Assisted in the execution of marketing campaigns, coordinating with vendors and internal teams for seamless implementation.

Education

University of Ibadan NG

Bachelor of Science in Physics

01/2008

Certifications

Professional Scrum Master (PSM 1)

SAFe Scrum Master 6.0

Certified Scrum Master (CSM)

PMP

PMI-ACP

Cyber Security +

Copado Certified Fundamentals 1 & 11

Accomplishments

Delivered a mobile checkout application to Publix.

Delivered a live view tracker to the mobile application for Publix.

Redesigned a Portal – updated the CSS styling to improve the user interface (UI) and overall user experience (UX). Leading to an increase in user satisfactory

Redesigned a CRM webpage.

Successfully led a cross-functional Salesforce team in the development and deployment of a Salesforce API, overseeing the entire project lifecycle from initial planning to Go-Live.

Personal Information

Citizenship: United States Citizen

Title: Scrum Master SAFe Certified Scrum Master

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