Customer Service Technical Support

Deshawn Hamilton

Grovetown, GA ***** 706-***-**** *******************@*****.***

EDUCATION

Grovetown High School – Grovetown, GA

College Preparation Diploma – May 2022

CORE COMPETENCIES

Leadership & Team Collaboration

Customer Service & Guest Relations

Effective Communication

Problem Solving & Conflict Resolution

Sales & Product Knowledge

Strong Work Ethic & Adaptability

PROFESSIONAL EXPERIENCE

Apple – Augusta, GA

Sales Specialist August 2024 – Present

Provide exceptional customer service in a high-volume, fast-paced retail environment.

Resolve product issues and customer inquiries with prompt and accurate solutions.

Guide customers through technical support, purchases, returns, and exchanges.

Collaborate with cross-functional teams to ensure smooth operations and satisfied customers.

Maintain deep knowledge of Apple products to tailor solutions and boost sales.

Shaw Industries – Aiken, SC

Twisting Operator October 2023 – August 2024

Operated twisting machines and warpers to create large spools of yarn per production patterns.

Ensured smooth machine operation by preparing spools and monitoring equipment.

Reported any mechanical or quality issues to supervisors for timely resolution.

Amazon Fulfillment Center – Appling, GA

Fulfillment Associate November 2022 – November 2023

Stored inventory accurately and efficiently in warehouse locations.

Inspected products for defects and escalated issues as needed.

Maintained high standards for safety and quality throughout fulfillment operations.

Target – Evans, GA

Checkout Advocate May 2021 – April 2022

Created a welcoming environment by engaging authentically with guests.

Resolved guest concerns quickly while adhering to company policies.

Promoted Target services and directed guests to relevant programs.

Observed guest behavior to anticipate needs and provide proactive support.

Chick-fil-A – Evans, GA

Front-End Team Member August 2020 – May 2021

Served over 100 guests daily with enthusiasm and professionalism.

Accurately processed orders and handled cash transactions.

Maintained cleanliness and upheld front-of-house standards.

Delivered responsive and informed assistance to customer inquiries.

ADDITIONAL SKILLS

Customer engagement and upselling

Inventory handling and process optimization

POS systems and order entry

Multitasking under pressure

Bilingual (if applicable—please specify)

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