Change Management Analyst

Bondelli Denny

**********@*****.*** ORANGEBURG, SC, US 803-***-****

WORK HISTORY

NOC Change Management Analyst III at SEGRA

February 2020 - Present (5.5 Years)

· Gained expertise in Ethernet technologies and G.8032 for network reliability and high availability.

· Deployed and managed OSS systems, optimizing network operations and addressing complex challenges in data, OSS, and transport disciplines.

· Created and managed maintenance tickets to support change management processes.

· Delivered advanced networking and security solutions leveraging certifications (e.g., CCNA, Security+).

· Communicated technical concepts effectively and resolved network issues with analytical and problem- solving skills.

· Managed priorities in fast-paced, deadline-driven environments while ensuring project compliance and customer satisfaction.

· Provided technical leadership, maintained system reliability, and aligned projects with business objectives through strategic planning and issue resolution. System Support Administrator at SystemTec BlueCross BlueShield of South Carolina March 2017 - December 2017 (1 Year)

NOC at CenturyLink

August 2015 - October 2016 (1.5 Years)

· Monitored network alarms and performed troubleshooting and repairs by reconfiguring switches.

· Designed LAN infrastructure, addressed technical issues, and ensured architectural standards.

· Supported Cisco Juniper routers for 1000+ WAN and 200+ LAN users.

· Designed and maintained mainframe and non-mainframe infrastructure.

· Provided cloud solutions, mobile network solutions, and software-defined networks. Infrastructure Engineer I at CenturyLink

August 2013 - July 2015 (2 Years)

· Implemented and documented network infrastructure changes.

· Troubleshot POTs, ISDN, and LD services, including call traps and routing issues.

· Supported Cisco Juniper routers and maintained mainframe and non-mainframe integrity.

· Captured and documented technical requirements through customer communication. Network Engineer at CenturyLink

September 2011 - August 2013 (2 Years)

· Resolved technical issues for internal agents supporting CenturyLink customers.

· Configured networking elements (Calix, Marconi, Lucent, etc.) and optimized connections.

· Conducted technical reviews and documented business technical requirements. Infrastructure Customer Service Technician at CenturyLink August 2010 - August 2011 (1.5 Years)

· Troubleshot technical issues via inbound client calls, including wireless networking and modem router setups.

· Supported Cisco Juniper routers for 1000+ WAN and 200+ LAN users.

· Assisted in mainframe non-mainframe infrastructure and captured technical requirements. Helpdesk Technician at CenturyLink

August 2009 - August 2010 (1.5 Years)

· Provided technical support for NIC, DHCP, networking, browser, and email issues.

· Maintained online security tools and resolved storage and configuration concerns.

· Supported WAN LAN users and documented technical requirements. Infrastructure Solutions Manager OSP Manager at Direct Vision Inc. January 1995 - August 2009 (15 Years)

· Direct Vision was a full service company which held contracts with Mastec, Direct Sat USA whom contracted for DirecTV, Jones Cable, Comcast, and janitorial service for the Department of Tax and Treasury offering help desk support as well as server and network infrastructure u00a0design, inventory, quality and solution delivery tools as resources (e.g. ITAM, Cloud Orchestration and Quality) · Satellite installation using tools such as Bird Dog satellite meter · Cable installation with the use of TDR, DSAM signal level meter, oscillator, etc.

· Fiber optic cable installation and termination as OSP tech · OPS Manager EDUCATION

Seminole State College -

Graduated

Computer Science

SKILLS

MS-Access, To complete

Microsoft Word, To complete

Adobe Flash, To complete

Microsoft Excel, To complete

Adobe Dreamweaver, To complete

Analytical, To complete

Technical Support, To complete

Business Planning, To complete

Cisco Certified Network Associate, To complete

Change Management, To complete

Customer Service, To complete

Cloud Computing, To complete

Regulatory Compliance, To complete

Modems, To complete

Contract Management, To complete

LANGUAGES

Other, Native/Bilingual

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