Project Manager Systems Analyst

Valerie Tolbert, MSIS, PMP

Indian Trail, NC 330-***-**** *******.*******@*****.*** linkedin.com/in/valerietolbertpmp Project Manager Systems Analyst Data Analyst EDI Integration Specialist Results-driven Project Manager, Systems Analyst, and Data Integration Specialist with extensive experience leading technology initiatives across SaaS, ERP, and EDI platforms. Proven ability to manage multi-million-dollar projects, drive system migrations (including SAP S/4HANA), and deliver data-driven insights that improve business processes. Skilled at cross-functional team leadership, client engagement, EDI onboarding, and system optimization across industries including Pharmaceuticals, Automotive, Retail, and Transportation. Adept at translating business needs into technical solutions, enhancing operational efficiency, and supporting EDI and data analytics initiatives. Committed to continuous learning and professional development in SQL, Python, Power BI, and cloud technologies to support evolving data-driven environments. Knowledge

Project Management & Collaboration:

Project Management Professional (PMP), SAFe 6 Agilist and Scrum Methodology, MS Project, Jira (project tracking), Monday.com (team collaboration), Trello (task management)

Data, Reporting & Analysis:

SQL (basic querying and analysis), Power BI (data visualization), Python (fundamentals), Microsoft Excel (advanced skills), Microsoft Word & PowerPoint (reporting), Data analysis for reporting & dashboards

Integration & Systems:

IBM Sterling B2B Integrator (EDI integration), SAP S/4HANA (ERP system knowledge), Azure (cloud concepts and platform awareness), Salesforce (CRM platform usage), Microsoft Dynamics 365 (CRM/ERP platform), Workday (ERP Fundamentals) Professional Experience

IBM Sterling B2B SaaS Jun 2012 – Oct 2024

Project Executive – Solutions Architect

Managed a multi-million-dollar client portfolio, leading contract negotiations, solution design, and implementations for Sterling B2B SaaS platforms.

Collaborated across Pharmaceutical, Automotive, and Retail sectors to drive client satisfaction through governance, workflow improvements, and customer training.

Led cross-functional teams in successful S/4HANA migrations, ensuring data stability and system continuity between IBM Sterling and client environments.

Generated $1.8M in new revenue by implementing charge-back and profit center tracking strategies while maintaining a 100% client retention rate.

Strengthened executive relationships through detailed governance reporting, resulting in service expansions across multiple client profit centers.

Directed service integrations for new clients, ensuring seamless transitions, cross-functional collaboration, and stabilization of production environments.

IBM Sterling B2B SaaS 2010 - 2012

Onsite Advisory Project Manager – Goodyear Tire and Rubber Company, Corporate Headquarters

Led EDI project delivery for strategic accounts, coordinating onshore/offshore teams and driving full-cycle implementations.

Developed a centralized database to manage trading partner profiles, preserving business continuity during staffing changes.

Delivered EDI-X12 transaction training to client stakeholders, improving self-sufficiency and supporting trading partner growth.

Spearheaded "Fast Path" implementation strategies, aligning system capabilities with business priorities and reducing project timelines.

Coordinated global technical resources to meet tight delivery schedules and enhance collaboration. Valerie Tolbert 330-***-**** *******.*******@*****.*** Page 2 Roadway Express / YRC Worldwide Technologies (2007 - 2009) Sr. Project Manager / Sr. Systems Analyst

Progressively advanced through roles, driving operational excellence and leading complex EDI implementations, pricing strategies, and system integrations. Demonstrated strong leadership in managing cross-functional teams, overseeing technology solutions, and optimizing processes to improve efficiency, reduce costs, and enhance customer satisfaction.

Led system integrations and pricing strategy development during major trucking entity consolidations, overseeing EDI for 1,000+ trading partners.

Managed full-cycle EDI system design, implementation, and support, improving 3PL processes, freight tracking, and exception handling.

Reduced missed pickups by 30% by designing a predictive load-number tracking algorithm process and integrating into customer service and shipment exception resolution platforms.

Improved financial operations by optimizing billing, cash application, and receivables processes, resulting in enhanced cash flow and reporting accuracy.

Provided technical expertise to C-suite leadership and sales teams, supporting client acquisitions and expanding service portfolios.

Served as the primary technical liaison between trading partners and internal departments, ensuring smooth project alignment. Other Experience

General Ledger, Lockbox Operations, Payroll, Invoicing, Receivables, Payables, Collections, Freight Bill Control. Education and Other Training

Master of Science Information Systems, Baker College Center for Graduate Studies Bachelor of Arts Management, Malone University

Associate of Arts, Accounting & Computer Programming, Southern Ohio College Safe Agilist – Certification Review

Scrum Master – Certification Review

Certifications

PMP® Certification (Project Management Institute)

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