Business Intelligence Solutions

DOUGLAS PALME

***** ***** ******* * ****** City, Missouri 63390 314-***-**** ******@**********.*** PROFESSIONAL SUMMARY

Innovative, results-oriented management professional with visible achievements providing leading edge technological solutions. Extensive qualifications in all aspects of system administration, management and maintenance, network/server operations and hardware/software solutions. Exceptional skills in development of teams and implementation of systems to provide business solutions which increase operational efficiencies. Deliver bottom-line results through effective system design, development and execution to reduce or save costs. Hands-on leadership style with excellent communication skills, continually driving focused teams toward performance excellence. Proven record in streamlining operations, relating technical information to end users and leading projects to fruition. SKILLS

• Cloud Services

• .NET

• Agile Project Methodology

• Continuous Deployment

• Business Intelligence Data Modeling

• Strong Communication Skills

• Data Architecture

• Service Management Delivery

• Analytical Skills

• Disaster Recovery & Planning

• IAAS

• Operational Excellence

• Incident Response

• Firewalls

• RPGLE / CLLE / Python

• Cloud Infrastructure

• Conflict Management

• SAAS

• Professional Development

• Operational Efficiency

• Data Infrastructure

• Workload planning

• AWS

• Branch Management

• JIRA, Bitbucket, service Now,

Confluence

• Debugging

• Security Systems

• Network Hardening & Security

• DevOPS

• Continuous Delivery

• Cost Containment

• Strategic and Business Planning

• Budget Development & Management

• Contract Negotiations & Management

• ERP Planning

• Process Improvement & Best Practices

• Data Migration

• Large Scale Deployments

• Distributed Systems

• Cybersecurity

• Communication Protocols

• REST

WORK HISTORY

IT Manager Strategy Mobile Billing, 1/2023 to 2/2024 Charter Communications, Inc. – Maryland Heights, MO

• Leading QA process for Billing Assurance and Auditing System, a $10M Fiscal Equity and Return on Investment (ROI) project that will strengthen the accuracy of Charter’s Mobile Billing System with Amdocs.

• Led development team in Mobile Billing Auditing from 10.5 days per cycle to 1.2 days.

• Implemented new standards for development which included the implementation of JIRA for issue tracking and project management which reduced the development time by 50%.

• Leadership Responsibilities include: Scope Management, Work Package Management, Architecture, Design, Resource Acquisition (including off-shore), Quality Assurance, Performance, Dependency Coordination, Risk Management, Mitigation and Escalation, Stakeholder Relationships, Project Communications, Timelines, Delivery, Support, Warranty and delivering overall Business Value through Project Lifecycle Best Practices.

• Managed team of 17 including 5 offshore.

Director of Software Development, 11/2020 to 2023

The PATG Group, Inc. – St. Louis, MO

• Led a $500K Project to migrate from legacy servers to AWS Cloud Services and Google Firebase including migrating to a high availability platform, support for all web browsers and mobile devices.

• Directed successful transition of on-premises to cloud based computing services (AWS, Firebase, Azure), reducing overall cost of services by 80%.

• Lead Implementation of JIRA based system for tracking projects and hotfixes, improving efficiency by 65%.

• Changed development methodology from Waterfall to Agile reducing development time by 50%.

• Lead implementation of standards for coding and change control that has improved developer buy-in to Agile.

• Responsible for development staff acquisition and training.

• Budgetary responsibility for maintenance and capital software expenditures.

• Provided leadership and direction for secure coding for the company’s mobile app development team.

• Lead change of back end mobile apps from in-house services to AWS and Firebase. Lead Software Engineer, 09/2012 to 11/2020

Magellan Healthcare – Maryland Heights, Missouri

• Designed and implemented REAL TIME Claims Processing system (RTCP) providing net corporate savings more than $4m per year, reducing claims processing time from several hours to less than 4 seconds.

• Lead development team in development of new claims processing app in .NET with a Firebase backend.

• Primary engineer for designing, developing, and implementing web services, to provide access to RTCP system from EDI as well as proprietary client feeds.

• Implemented DB2 based imaging system that captures EOB and statements for long term storage in addition to retrieval for review and reprint capabilities.

• Worked collaboratively with stakeholders to resolve technical roadblocks.

• Redesigned Backend processing for claims denied and resubmitted for approval. EDUCATION

Information Technology

Bob Jones University - Greenville, SC

St. Charles Community College – St. Peters, MO

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