Project Manager Customer Service

Bradley Becker

Chicago, IL ***** 630-***-**** ********@********.*** LinkedIn: linkedin.com/in/bradley-becker/ PROFESSIONAL EXPERIENCE

Lodge Management Group Chicago, IL

Food & Beverage Consultant Jul 2023 – Present

• Provide exceptional customer service in a high-volume environment, driving consistent sales growth by upselling premium offerings and managing inventory.

• Supervise bar station operations, maintaining a smooth workflow, coordinating staff, and ensuring timely delivery of drinks without compromising quality or service.

• Collaborate with management to optimize operations, improve efficiency, and reduce waste through trend analysis of consumer purchases.

Fever Chicago, IL

Project Manager Apr 2022 – Jul 2023

• Directed planning and execution of immersive events across 10+ cities, achieving 40% ROI and reducing costs by 15% per event.

• Developed dashboards using Tableau and Salesforce by extracting data from SQL databases, providing stakeholders with real-time insights and driving decision-making.

• Streamlined team workflows by utilizing Airtable and agile project management, enhancing productivity and collaboration across cross-functional teams. UWorld Chicago, IL

Technical Product Manager Jan 2020 – Apr 2022

• Promoted to oversee the development of 100+ SaaS products, boosting client retention by 20% through data-driven product optimization.

• Analyzed SQL datasets and visualized insights through presentations in Tableau and RStudio, securing multimillion-dollar contracts with top-tier universities.

• Standardized client-facing KPI reporting, increasing transparency and satisfaction. Assistant Online Content Manager and Customer Success Associate Aug 2019 – Jan 2020

• Maintained 100+ cloud-based SaaS products while applying Agile methodology to streamline workflows and ensure reliability.

• Delivered exceptional customer support, achieving satisfaction rates of over 95%. EDUCATION

Master of Business Administration (Business Analytics) University of Illinois, Remote Spring 2024 – Summer 2026 Bachelor of Science (Psychology)

Bradley University, Peoria, IL May 2014 - December 2018 SKILLS

Technical Skills: SQL Tableau AWS Salesforce Microsoft Outlook Microsoft Office Suite RStudio Additional Skills: Data Analytics Data Visualization Financial Analysis Agile Project Management SaaS Management Vendor Management Stakeholder Engagement Contract Negotiation Customer Relations Business Analytics Cross-functional Collaboration Attention to Detail Presentations

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