Technical Writer Logistics Coordinator

Clayton L. White

A technical writing specialist with a decade of extensive logistics and event management experience

***********@*****.*** 419-***-****

EDUCATION

The Ohio State University

BA in English

EXPERIENCE

Westat

Rockville, MD October 2012-Present

IT Associate/Technical Writer/Logistics Coordinator

Composed comprehensive logistical plans for annual training of field staff for clients as diverse as NIH, AHRQ, NCES, Johns Hopkins University, and SAMHSA

Produced and amended various technical manuals to help incoming employees and clients navigate new equipment from Dell, Fujitsu, Toshiba, Apple, etc.

Edited, revised, and updated existing tech manuals, tech processes, and other research-based documentation

Operated as liaison to various external contractors, such as FedEx, UPS, local transport services, third-party vendors, and major vendors such as Dell, Lenovo, and HP

Indexed, inventoried, and oversaw the storing, tracking, and monitoring of thousands of pieces of technical equipment, such as laptops, iPhones, printers, iPads, etc.

Crafted daily work order documentation, based on extensive information forms, as well as ad hoc requests

Collaborated with PC Technical departments to draft and redraft forms and certificates on hardware installation, cloning, customization, and quality control of laptops, tablets, and other technical equipment

Spearheaded and corralled the archive reconciliation processes, saving the company tens of thousands of dollars per annum

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