Business Development Quality Assurance
Resume:
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DARRIUS
LITTLE
CONTACT
*****************@*****.***
Chicago, IL 6043
SKILLS
● Operations management
● Team building and leadership
● Operational leadership
● Customer relationship management
● Documentation and reporting
EXPERIENCE
November 2024 - Present
Business Management Intern
Chicago Department of Transportation, Chicago, IL
● Served as a liaison between senior leadership and employees regarding policy changes or updates.
● Gathered data from various sources to develop insights into current business performance.
● Organized workshops, seminars, conferences, and other events related to business development.
● Facilitated internal staff communications via email and arranged and conducted meetings.
● Requested approvals for departmental supply and equipment purchases, invoices, and reimbursements.
● Administered and created training and awareness presentations or materials.
● Implemented procedures for quality assurance across all departments.
● Tracked results from marketing campaigns utilizing analytics tools such as Google Analytics.
● Developed presentations on the strategic direction of the business to upper management.
May 2021 - Present
Assistant Business Manager
3D Lawncare & Landscape, Homewood, IL
● Developed and implemented effective business strategies to increase sales and profits.
● Conducted research for new business initiatives, products and services.
● Created and maintained financial reports, budgets, forecasts and projections.
● Managed the development and implementation of business policies and procedures.
● Identified potential risks associated with projects or initiatives undertaken by the company.
● Resolved customer complaints in a timely manner while maintaining customer satisfaction.
● Requested approvals for departmental supply and equipment purchases, invoices, and reimbursements.
● Collaborated with stakeholders to develop long-term strategic plans for growth
● Implemented effective cost-control measures to reduce overhead expenses.
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EDUCATION
May 2024
Bachelors in Business Management (B.S.) Calumet of St. Joseph May 2022
Associate in Science (A.S.) Morton College, Cicero, IL REFERENCES
References available upon request
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