Development Manager Technical Lead

RICHARD BRANDT

Denver, CO

****.******@*****.***

Phone 1-312-***-****

QUALIFICATIONS PROFILE

Solutions-oriented Development Manager/Technical Lead for large-scale rollouts, offering broad-based IT background within banking, finance, telecommunications, retail, automotive, and other industries.

* Able to successfully identify root causes and resolve complex issues.

* Integrate multi-sourced components into functioning systems.

* Well-versed in all aspects of scaling software and systems into production; possess project experience within both development and management sides.

* Excellent communicator; author of feature articles for professional IT journals.

CORE COMPETENCIES:

* Enterprise monitoring using ITCAM, ITM, NETCOOL NOI, Datadog, Dynatrace

* Web based and Client/Server Applications and Languages

* Database Deployment (Tuning, replication, distributed sync, backup)

* Reporting and visualization using COGNOS, KIBANA, Splunk, Dynatrace, Datadog

TECHNICAL BACKGROUND

Platforms: Windows 11, LINUX, VMWARE virtual machine, Google Cloud (GCP), Amazon Cloud (AWS)

Databases: Oracle, DB2 UDB, MYSQL, Microsoft SQL

Languages and major packages: C/C++, Java, SQL, PYTHON, PERL, GOLANG

Incident Management/Ticketing: BMC Remedy, Service Now, JIRA

Analytics and Statistics: SPSS, ESPER complex Event Processing

Application Performance Monitoring/Observability: Applied ITM and ITCAM for APM at several large corporations around the world for IBM. Applied APM and synthetic transactions at CNA Insurance, US Cellular, and GOGO. Applied APM at Faurecia and Harris for NASA/NOAA Weather satellite product production. Total APM/synthetic transactions experience greater than 8 years.

PROFESSIONAL EXPERIENCE

Ford Motor Company - Remote 06/22 - Present

Monitoring and Observability engineer

Ford Motor uses Netcool as the monitor of monitors for its alerting and correlation logic. Alerts are gathered from more than 30 different sources. The alerts are available for operator review from several Netcool displays. Alerts are also sent to Service Now for ticket production and management. Most of the logic for Netcool is implemented in Impact Policies. I assist in the maintenance of those policies.

In addition IBM Tivoli Monitoring (ITM) is being replaced by Dynatrace as the EMS monitoring all Netcool servers. I implemented the Dynatrace monitoring for the Netcool servers. This monitoring sends alerts to Microsoft Teams Chats.

Served as tech lead for the migration of Netcool Alerts from BMC ticketing to Service Now ticketing.

Designed and helped implement storage of WEBEX conversations in a Large Language Model which are accessed by CHATGPT. The purpose of this was to capture all the “tribal” knowledge contained in WEBEX conversations between team members and a retiring team member.

Charter Communications - Greenwood Village, CO 06/21 – 06/22

Netcool NOI Engineer

Charter Communications provides internet connectivity nationwide. They use Netcool, CA Spectrum, Datadog, and OP5 to monitor over 400,000 endpoints in their nationwide network. I worked as a Netcool engineer changing the Netcool configuration rules on a weekly basis as new equipment is added and old equipment is deleted. I was also am part of the on call rotation for problems that come up out of business hours.

CLS Bank (Contracted by IBM) – Remote 01/21 - 06/21

Netcool NOI Engineer

I worked on a sustainability team to monitor the servers and network for CLS Bank. They handle a large portion of the funds transfers between several different currencies. This is a 24/7 multi site installation using various IBM tools to guarantee maximum availability.

Harris - Melbourne, FL 09/15 – 09/20

COGNOS Reporting / IBM ITM / IBM Netcool Engineer

I worked as an SME for Netcool/Omnibus V7.4 and Tivoli Common Reporting/Cognos 10.2. These products are being used to monitor ground stations for weather satellites which were flown as part of the NASA/NOAA GOES-R weather satellite project. The ground stations process data streams that are analyzed and sold to various customers as products. Some of the SLA requirements for these products are in the 5 second range.

IBM - Remote 05/15 – 09/15

IBM Tivoli Monitoring SME

Faurecia - Milada Bolesev, CZ 02/15 - 05/15

World Wide Rollout of Tivoli monitoring stack and Netcool/Omnibus

First Data - Chicago, IL 06/14 - 01/15

Enterprise Monitoring/Event Reporting Engineer

IBM - REMOTE 12/13 - 06/14

Enterprise Monitoring Solutions Lab (EMSL) ITm and COGNOS Reporting Engineer

GOGO - Chicago, IL 03/13 – 12/13

Tivoli Monitoring and Network Performance Reporting Engineer

US Cellular - Chicago, IL 06/12 – 03/13

Tivoli Monitoring Architect and Implementation Engineer

CNA Insurance - Chicago, IL 08/11 – 06/12

OS/2 and DB2 performance improvement Engineer

IBM Delivery Center Central Europe - Brno, Czech Republic 11/09 – 07/11

Focal Point Tivoli TADDM team and level 2 support ITM and ITCAM for transactions

CNA Insurance - Chicago, IL 06/08 – 08/09

Enterprise Production Monitoring IBM ITM and HP Openview Engineer

IBM Corporation - Remote and Travel 04/06 – 06/08

Sr. IT Specialist IBM Tivoli Composite Application Manager (ITCAM)

IBM Tivoli ACE(Application Calibration Experts) Team Member

Asia Payment Systems, Shenzhen, China 04/05 - 03/06

Chief Technology Officer - Credit Card Processing Systems

CNA INSURANCE, Chicago, IL 12/04 - 03/05

Systems integrator/Analyst Billing Account System

TITAN CORPORATION Kingdom of Saudi Arabia 5/03 - 12/03

Team Lead Saudi Arabian National ID Card System

Jobs not related to IT

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Assistant Dean at California State University Dominguez Hills

Director of New Product Development at a major controlled access company

EDUCATION

Doctorate in Administration of Higher Education, Michigan State University

Master's Degree in Community School Leadership, Eastern Michigan University

Bachelor's Degree in Sociology and Psychology, Houghton College

ITIL Foundations certified

Publications

Feature articles in AS/400 Client/Server Today and AS/400 Connectivity Expert

Several published articles on the subjects of Distributed Database Design, SQL techniques, use of various communications protocols, and Internet services use.

- Excellent References Available Upon Request -

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