Marketing, information systems, customer service, bilingual
Resume:
Maria Ximena Rios Barillas
Whittier, CA – *************@*****.*** – 626-***-****
OBJECTIVE
Passionate and proactive college student with experience in customer service for more than 3 years. Pursuing a university degree in Business Administration with a concentration in Marketing and Information Systems. Deeply committed on developing skills.
SKILLS
Microsoft Office Proficient
Customer Service
Managing Staff
Problem Solving
Communications
Bilingual
Canva
CapCut
Marketing Intern, Talon Logistics Inc – Chino, CA January 2025 – Present
• Create and optimized SEO focused blog content to enhance website visibility and drive organic traffic.
• Collaborate with the marketing team to brainstorm and execute new strategies for audience engagement.
• Develop and design engaging digital content for social media content.
• Assist in executing drip email campaigns to nurture leads. Barista, La Monarca Bakery and Cafe – Whittier, CA August 2024 – January 2025
• Took initiative to maintain consistency and quality, ensuring customer satisfaction with every order.
• Suggested workflow improvements to enhance service speed and efficiency during peak times.
• Resolved customer issues, ensuring a positive experience. Shift Manager, McDonalds, NLC Imperial Inc – Whittier, CA August 2021- August 2024
• Delegated tasks effectively to ensure smooth operations and adherence to McDonald's standards.
• Found ways to accomplish the goals of drive-thru, kitchen and front counter given by the supervisor.
• Provided guidance and support to team members to maximize performance and customer satisfaction
• Managed shift opening procedures, including cash management and security protocols. EDUCATION
Bachelor’s Business Administration Marketing and Information Systems Concentration January 2024 - Present
California State Fullerton University, Fullerton, CA Associates, Business Administration, Mt San Antonio College, Walnut, CA February 2021 – June2023
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