Data Center Desktop Support

Phil Osborne, Jr.

*** *********** ** ************ **, 30134 312-***-**** *************@*****.***

Qualifications Summary

Network Administrator with over 20 years of experience in administering IT Data Center operations in remote and local environments with 10,000+ users; Excel at coaching and developing desktop support personnel and ensuring operations within IT budget; Particular strengths include but not limited to:

• Installing, configuring and De Commissioning Data Center equipment ( Severs, PDUs, SAN equipment, Routers and Switches)

• Participating in annual IT security audits

• Researching, Testing, and implementing hardware/software for enterprise environments

• Optimizing enterprise network connectivity and security, including endpoint protection

• Administering network server, switch and router installations/configurations and Managing vendor relationships

• Overseeing IT hardware inventory and deployment in corporate and government environments

• Managing virtual and physical server environments

• Aggressively cutting IT cost by reducing the need for hardware, virtualizing and streamlining IT operations

Professional Skills

• Windows, 2000, 2003, 2008, 2012, 2016 and 2019 server administration

• Microsoft Remote Desktop Services (RDS Farms)

• Active Directory Administration (Bind View & Active Directory/ADUC)

• Microsoft Exchange server and O365 email environments

• VPN client connections

• Cisco Meraki MX security appliances

• Cisco Meraki MS Cloud managed access switches

• Providing technical guidance and direction to new employees and first level helpdesk

• Norton, McAfee, Sophos and Trend Micro Enterprise virus protection

• Norton ghost and Encore Swimage

• Solar Winds Network Performance Monitor

• Disaster recovery procedures using Veeam Backup, Backup Exec and Net backup software

• EMC Unisphere, Dell EqualLogic and PURE Storage SAN technology

• VMware ESX vCenter Server (Vsphere 5x, 6x & 7)

• Dell, HP and Cisco UCS blade and server technologies

Professional Experience

Brown and Brown Insurance – Atlanta, GA OCT 2015 - Current

Network systems Engineer

• Responsible for managing buildout of new national data center and cutting hardware and software cost by converting multiple remote locations to virtual environment and consolidating to one manageable location in new data center

• Responsible for providing day-to-day engineering and infrastructure support for 60 regional offices

• Responsible for maintaining, administrating and updating multiple physical hosts in Cisco UCS chassis.

• Managing High Availability Microsoft exchange environment and conversion to O365 environment

• Managing VMware ESXI 6/7 Server environment over multiple domains

• Managing operations of the national corporate data center

• Managing backups and offsite replication with VEEAM

• Active Directory, DNS and Remote Desktop Administration

• Responsible for Network performance monitoring VIA Solar Winds, vRealize and VMware Skyline

• Top tier end user support for escalations from the helpdesk

• SAN administration on EMC, Dell and Pure storage solutions

URS Federal Services/US Security and Exchange Commission – Atlanta, GA APR 2009 – OCT 2015

Network Administrator - Contractor

●Responsible for providing day-to-day support for the Commission’s local users and visiting officers from HQ

●Managed commissions assets and inventory using ITSM Configuration Management Database

●Designed and Implemented a physical and virtual lab for print testing in a windows 2008 server environment

●Imaged and Deployed new workstations and blackberries to users

●Managed backups for the exchange, file, and litigation servers using Backup Exec and Net Backup

●Active Directory Administration using Bind View and Windows Server 2008 R2 ADAC

●Testing and making recommendations on software and hardware for Chicago and Atlanta Regional offices

●Responsible for installing all infrastructure equipment ( UPS Modules and Batteries, Clarion and Net App Appliances and Cisco routers and switches )

●Configuring Cisco model 7970, 8945 and 9951 IP Phones

●Developed and provided training for government employees on Desktop and blackberry handheld functions

PROJECT LEADERSHIP ASSOCIATES – Chicago, Illinois 2008 – 2009

Network Technician

●Responsible for backing up the SR Network Administrator and resolving all tier two escalations from Help Desk support team

●Created and deployed desktop images via Symantec Ghost and Microsoft Deployment Tools

●Provided and insured network connectivity for users for email, internet, and database applications

●Administered Windows XP/Vista and MS Active Directory users

●Managed company Blackberry environment on Blackberry enterprise server

●Created and managed user and service accounts in Active Directory and Exchange 2007

●Responsible for creating backup procedure for server and VM environment via Symantec backup exec 12.5.

●Responsible for research, testing, ordering, inventory and documenting of all company IT and audio\visual equipment

WICKES FURNITURE – Wheeling, Illinois 2007 – 2008

Systems Administrator

●Streamlined IT operations by providing local support at corporate headquarters and managing remote Help Desk operations for 60 remote locations with 1,500 users:

●Oversaw desktop, printer, and network hardware installations; Tested and installed hardware and software

●Created and deployed desktop images via Symantec Ghost

●Administered Windows XP/2000 and MS Active Directory users

●Managed company Blackberry Enterprise Server and users

●Updated and rolled out virus definitions on Norton Antivirus Enterprise server

●Maximized store operations by managing technology for 60 new/existing stores and warehouses

ENESCO, INC. – Itasca, Illinois 2006 – 2007

Tier II Desktop Support

●Improved workflow by delivering top-level desktop, laptop, and network support for 200 local and 300 remote users in a Windows XP/Novell environment; Appointed to resolve Level 2 technical support escalations.

●Resolved and documented local/remote desktop, laptop, handheld, printing, and network connectivity/technical issues; Tested, purchased, and installed all software/hardware, wireless connections, cordless handheld PDAs, smart phones, and scanners; Enabled remote network connectivity via Cisco VPN client software.

●Strengthened performance by coaching Desktop Support Analysts, teaming on the development of technology policies, standards, and procedures, and providing desk-side support for corporate office staff

PLATINUM PC – Chicago, Illinois 2002 – 2006

Owner – Onsite Desktop & P.O.S. Support

●Delivered in-office, large retail, and on-site home technical support, including custom pc networking, software, hardware, and peripheral sales

●Installed and configured, high speed Internet, and test/repair new/existing network cabling

●Repaired and updated user workstations in Windows NT environments for retail clients

●Ensured effective administration by overseeing company profit/loss decision making, accounts payable/receivable, and collections; Managed staff of 10 independent contractors

FIRST CONTINENTAL TRADING – Chicago, Illinois 1998 – 2002

Desktop/Network Support

●Enhanced the efficiency of securities trading by overseeing daily AS/400 operations/administration and providing technical support for 300 securities traders worldwide in a fast paced environment

●Provided global technical support on the trading floor and in remote offices in Europe and Asia

●Installed software and repaired PCs in a Windows/Linux/AS 400 environment

●Decreased departmental expenses 20% by streamlining operations to eliminate the need for a third shift

●Increased network performance by 60% by working on the redesign of network infrastructure

Education

College of DuPage, Glen Ellyn, IL

Computer Network Engineering Coursework

Certifications

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