Technical Support It Security

COREY FLAGG

************@*****.*** • 334-***-**** • Prattville, AL

SUMMARY

Detail-oriented IT professional with extensive experience in technical support, system administration, and hardware/software troubleshooting. CompTIA-certified (A+, Security+, Network+, CySA+), with strong analytical skills in IT security, data management, and compliance. Adept at diagnosing and resolving complex technical issues across multiple platforms. Proven ability to work independently and collaboratively in fast-paced environments. Seeking to apply hands-on IT experience and problem-solving skills in a technical support role. EXPERIENCE

NCOIC, Standardization & Evaluation, Technical Support Nov 2021 - Jul 2023

Provided technical support for IT systems, troubleshooting hardware and software issues for end-users. Conducted security risk assessments, ensuring compliance with IT policies and regulations. Assisted with system installation, software updates, and hardware replacements. Flight Chief, 42nd Security Forces Squadron, Technical Support Apr 2012 - Nov 2021

Led a team providing technical support and maintenance for security systems, including cameras and access control. Conducted training on IT security best practices and system operations. Assisted with network troubleshooting and system configuration. Instructor Roles, Technical Support

2011 - 2015

Delivered training on IT security fundamentals, system administration, and risk management. Conducted hands-on exercises to enhance proficiency in IT troubleshooting and security protocols. Installation Patrolman, Technical Support

Mar 2006 - Oct 2007

Installed and maintained security systems, access controls, and IT infrastructure for base security. Troubleshot system malfunctions and collaborated with IT teams to ensure optimal performance. EDUCATION

My Computer Career

Cyber Warrior Skill Bridge Program

Air University

Associate in Arts • Criminal Justice

LICENSES & CERTIFICATIONS

CompTIA Security+

CompTIA • COMP001022692584 • Issued Feb 2025 - Expires Mar 2028 CompTIA A+

CompTIA • COMP001022692584 • Issued Jan 2025 - Expires Jan 2028 CompTIA Network+

CompTIA • COMP001022692584 • Issued Feb 2025 - Expires Feb 2028 CompTIA Cybersecurity Analyst (CySA+)

CompTIA • COMP001022692584 • Issued Mar 2025 - Expires Mar 2028 SKILLS

Operating Systems: Windows (XP-10, Server 2008-2012), Mac OS X, Ubuntu, Android/iOS • Software & Tools: VMware, Microsoft Office Suite, Exchange, Adobe Acrobat, Remote Support (Bomgar, TeamViewer), Antivirus (Sophos, ESET) • Networking: LAN/WAN support, DNS, DHCP, TCP/IP, Routers, Switches, IPS/IDS, Firewall Configurations • Hardware: Windows/Mac computers, servers, printers, Chromebooks, tablets, interactive panels, security cameras, door access systems COREY FLAGG - page 1 of 1

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