Service Advisor Store Manager

JEFF W. BURK 321-***-****

* ******.****@*****.***

BODYTECH 2021 - 2024 Personal Fitness Trainer/Owner Operator * Schedule fitness training sell and schedule fitness training sessions for clients * Work with clients to set health and fitness goals

* Instruct and guide clients to reach their goals

* Track progress and make adjustments to training program as needed WASHINGTON SPORTS CLUB, STERLING, VA 2020-2021 Assistant Trainer

*Assist Trainer with clients in exercises, with form, technique and consistency

* Fill in during trainers absence

YATES AUTOMOTIVE, ALEXANDRIA, VA 2016 – 2019 Service Advisor

* Received customers, created and applied solutions to address the concerns on their vehicles always ensuring optimal customer satisfaction.

* Served as a liaison between customers and technicians. CURRYS AUTO SERVICE, FALLS CHURCH, VA 2012 - 2016 Assistant Store Manager

* Received customers, created and applied solutions to address the concerns on their vehicles

* Managed workflow and distributed work to achieve maximum production output.

* Always ensured optimal customer satisfaction

OURISMAN CHANTILLY TOYOTA, CHANTILLY, VA 2006 – 2012 Service Advisor

* Received customers, sold Tires, Parts and Auto repair services

* Managed a team of 4 technicians

* Frequently ranked #1 or #2 top sales of 7 teams

FIRESTONE TIRE, STERLING, VA 2000 – 2006 Store Manager

* Received customers, created and applied solutions to address all concerns on their vehicles

* Managed payroll and employees including recruitment and staffing * Controlled store inventory

* Successfully increased stores sales and production each following year. MERCHANTS TIRE, MANASSAS, VA 1988 – 2000 Service Manager

[1997-2000 ]

* Managed service department employees and ensured timely completion of services * Sold Tires and Auto Repair Services

Auto Mechanic [1988 – 1997 ]

* ASE Master Technician

* Performed all aspects of mechanical auto repair

* VA State Safety and Emissions inspector

EDUCATION

International Sports Sciences Association 2019-2021 * Certified Personal Fitness Trainer

Spartan School of Aeronautics 1979-1982

* Airframe and Powerplant Technician

DeAnza Collage, Cupertino, CA 1977-1979 * Automotive Repair Bumper to Bumper

TOYOTA Training Center 2006-2011 * Auto service sales, Management, People Skills Training Northern Virginia College 2006 * Business Management, Human Resources, keyboarding FIRESTONE Training Centers Baltimoe,MD Allentown, PA 2000-2006 * Multiple Sales and Management Training courses

SKILLS

-Emergent listener

-Pay Close Attention To Details

-Always Non Judgmental and Unassuming

- Strong Knowledge in Auto Mechanics

- Strong In Sales Abilities

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