Customer Service Problem Solving

PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

EDUCATION

KM KELI MOORE

Gilmer, TX 75644 903-***-**** *************@***.*** Efficient and well-organized, professional with strong team building and problem solving skills. Experience in customer service, money balancing, and have also been a dedicated employee to the same company for 27 years.

• Work prioritization • Task delegation • Time management Strong organizational

skills

• • Customer service • Team player

Balance cash

drawer/deposits

• • Problem solving • Research billing problems

June 2014 - Current

Work Order Clerk

Upshur Rural Electric Gilmer, Texas

• Achieves monthly deadlines in a timely matter

• Problem solving

• Fast paced environment

• Organizational skills

• Itemized/balance materials

• Data entry

Close 100% of all work orders generated by a 10 county electric company and ensure balancing of materials, labor, and equipment.

•

June 2008 - June 2014

Customer Service Representative

Upshur Rural Electric Gilmer, Texas

• Maintained customer records by updating account information in database.

• Analyzed customer feedback

• Researched billing issues

• Corresponded with customers

June 2001 - June 2008

Cashier

Upshur Rural Electric Gilmer, Texas

• Generated daily billing

• Balanced daily cash drawer/deposits

• Calculator/10 key

• Calculated bills

May 1999 High School Diploma

Gilmer High School, Gilmer, Tx

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