Customer Service Case Management

Sharon McFarland

773-***-**** *******************@*****.*** Chicago, Illinois 60620

SUMMARY

A position in customer service working effectively with others and utilizing professional Realtor knowledge.

Resourceful legal professional adept at completing tasks efficiently and on time. Specialize in legal research, document preparation, and case management. Excel in critical thinking, communication, and organizational skills to navigate complex legal environments effectively. Committed to maintaining confidentiality and upholding the integrity of all proceedings. SKILLS

Child Development

Human Growth and Development

Health Safety and Nutrition

Language Development

Early Childhood Education

Science and Math for Young Children

Creative Activities for Young Children

Development of Exceptional Child

Supervision of Exceptional Child

Principles of Preschool Education

Child, Family, and Community Relations

Observation and Management of Child

Behavior

Medical Software (MediSoft, AS400)

Excel

Microsoft Office

ICD-9

CPT

HCFA/1500

UB-92

Medicare

Medicaid

HMO

BC/BS

Anatomy

Dental Coding

Medical Terminology

Anesthesia

Surgical Technology

Creating Sterile Field

Obstetric Surgery

Gynecologic Surgery

Labor & Delivery

Ophthalmic Surgery

General Surgery

Plastic and Reconstructive Surgery

Genitourinary Surgery

Cataract Emulsification

Endoscopy

Plastic Cases

Document review

Client interaction

Data entry

Time management

Team collaboration

Customer service

Critical thinking

Verbal and written communication

Negotiation

File organization

Professionalism

Professional boundaries

Good judgment and decision making

Organizational skills

Collections

PPO

Disability

Revenue Coding

Meeting coordination

Multitasking Abilities

Manage schedules

EXPERIENCE

Case Assistant, Child Link DCFS, January 2025-Current Chicago, ILLINOIS

Generated reports detailing the progress of each case. Prepared affidavits and deposition summaries.

Performed document reviews according to established criteria. Transport children to various places

Supervise visits with parent & child

IMS Home Care, June 2022-Current

Assist seniors with activities of daily living (ADLs) such as bathing, dressing, grooming, toileting, and mobility

Light housekeeping tasks to ensure a clean and safe environment Maintaining a positive and respectful attitude

Documentation of care provided & Meal preparation

Transportation to appointments and errands

Driver, Uber, January 2016-Current

Drive passengers to point of destination

Assist with bags, luggage's etc

Maintain support while driving with excellence & integrity Contributing with compassion towards individuals or families as they ride in my personal vehicle.

Transporting and demonstrating core attributes of respect and compassion at all times. Graduate of Real Estate School (studying), Chicago Association of Realtors, August 2024-April 2025 Chicago

Contributed innovative ideas and solutions to enhance team performance and outcomes. Maintained updated knowledge through continuing education and advanced training. Recognized by management for providing exceptional customer service. Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Director/Teacher, Tippy Tot Daycare Center II, January 2006-January 2024 Oversees daily operations of an energetic and dynamic early learning center in a manner that fosters lasting development for the children and an unmatched experience for families and team members

Ensures classroom and curriculum experience is executed to Tippy Tot standards utilizing child lead learning

P&L Responsibility: managing a budget, enrollment forecast, classroom ratios and variable payroll

Leadership Development: recruiting, hiring, training, and continued development of the extended team

Have genuine love for children and a strong commitment to education them & staff members Utilize my Early Childhood Education Child Development degree, and prior skills in this field Complied with DCFS, DHS licensing regulations and other licensing requirements, worked collaboratively with staff

Utilized management experience, typing and computer skills, facilitated educational trips Demonstrated highly effective organizational, time management, and multitasking skills Lead children (aftercare children aged 6 to 12) with circle time prayer, age-appropriate fun activities

Sit on the Advisory Board at Kennedy King College/ Child Development Surgical Technologist, Magna Surgical, October 2016-December 2016 Sterile Processing/ Endo. Scopes, Instruments

Director/Teacher, Tippy Tot Home Daycare I, December 1996-January 2006 Expressed Communication and expression

Expressed Information literacy

Expressed Physical/mental wellness and personal responsibility Expressed Civic capacity for global, cultural, social and environmental awareness Expressed & Utilized Critical thinking daily

Ensured children's health and safety

Prayed for staff, parents and children who requested prayer Performed teacher conferences

Attended meetings and trainings

Planned and implemented developmentally appropriate curriculums Established and maintained a partnership with parents Created and maintained a supportive and cooperative instructional environment with staff, classroom teachers, school age students, and Child Development students who came into my home to study & learned.

Provided instructions, activities, and care for infants, toddlers, and preschoolers to promote all developmental domains, including social, emotional, physical, cognitive, and language development

Worked collaboratively with parents to identify each child's abilities, learning styles, and individual needs and develops appropriate curriculum/education plans Oversaw CDC Teaching Assistants

Ensured compliance with relevant health, safety, permitting, and licensing laws and guidelines; and performed related duties as assigned.

Surgical Technologist, Magna Surgical Center, November 2003-December 2005 Sterile Processor /Instruments

Sterile Processing Tech., First Assist Medical Staffing Agency, June 2003-December 2005 EDUCATION AND TRAINING

Surgical Technologist

Mount Sini Hospital, December 2003

Surgical Technologist

McNeal Hospital, December 2003

Certified Nursing Assistant

Northwestern Hospital, January 2002

Associate degree

Malcolm X College

Child Development Associate's degree

Transcripts

Brokerage License, Chicago Association of Realtors, Chicago ACHIEVEMENTS AWARDS

Graduate school of Ministry, 2019

Surgical Technologist/Associate in Applied Science CPR & First Aid

Cardiology Technician

Phlebotomy Technician

Certified Medical Biller-Coder

Certified Nursing Assistant

Child Development Associate's degree

Member of the board of directors at Kennedy King college/ Child development Department

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