Project Manager Program

Tawnya Broome

Professional Experience

Sr. Project Manager – – Blue Cross Blue Shield, Richardson, TX July 2021 – Present

Responsible for leading large complex projects or program with several sub-projects over $6M.

Accountable for end-to-end delivery of a project or program, including managing the cost/budget, schedule & dependencies

Ensure the project scope is aligned with the stated business objectives

Provide a blend of technical and business acumen to drive the design, development and implementation of strategic IT projects

Build a sufficient level of knowledge of IT products and Line of Business to enable targeted probing of delivery feasibility and conflicts with other projects;

Set and manage customer expectations by managing and escalating issues and changes

Develop and maintain relationships with project stakeholders to obtain project objectives while working in a matrix project environment

Drive deliverables and activities with Project Delivery Lead and IT Product Managers or their program manager by removing barriers, and escalating risk/issues

Have a thorough understanding of Systems Development Life Cycle and project management and enterprise processes.

Project Manager – – Blue Cross Blue Shield, Richardson, TX July 2014 – July 2021

Planned and managed projects of various sizes and complexity; ensuring the work of the project is aligned with the stated business objectives by utilizing both waterfall and agile approaches (depending on project specifics and client goals)

Set and managed customer expectations, managing and escalating issues, risks, and changes by carefully mitigating analyzing and executing appropriate strategies

Developed and maintained relationships with project stakeholders to obtain project objectives while working in a matrix project environment

Anticipated and manage change by defining process and tools best suited for each project.

Led $2M project involving the sharing and tracking of data with various medical associates by devising solutions that eliminated inefficiencies and substantially increased productivity and reduce error rate

Associate Project Leader – – Blue Cross Blue Shield, Richardson, TX July 2013 – July 2014

Represent Technology Information Services (TIS) on all Change Advisory Board and Release Management Advisory Council meetings gathering approval for all major environmental changes and outages

Managed the Custom Benefit and Services Requests (CBSR) queue, consulting with the TIS team after gathering requirements, and provide estimates

Project Manager – – Artech Technology (IBM), Tulsa, OK October 2011 – July 2013

Successfully led projects associated with the upgrading, transitioning, and decommissioning of certain key systems, along with disaster recovery projects

Tracked process against deliverables, managed resources, and adhered to customer requirements by creating effective project plans resulting in successful implementation

Jr. Project Manager – – Synova, Inc. (Hewlett Packard), Houston, TX March 2008 – March 2009

Documented test scripts, conducted trouble shooting meetings, and actively participated in the successful PeopleSoft upgrade by following crucial requirements

Solved common and complex business issues within established guidelines and recommended appropriate alternatives

Benefits Project Manager – – Hewitt Associates, The Woodlands, TX Nov 2003 – March, 2008

Actively involved in the successful implementation of PeopleSoft upgrades including important Management and Employees Self Service (MSS and ESS) enhancements

Recognized as subject matter expert on PeopleSoft HR policies and procedures and provided new employee training

Education

Doctorate of Management, University of Phoenix, ABD (all but dissertation; anticipated completion 2022)

Master of Business Administration, University of Phoenix, June 2004

Bachelor of Science Administration/Management, University of Oklahoma, May 1995

Extra Activities

Project team nominated for “Gold Star” award for accomplishing company performance incentive goal

Volunteer of the Year, BCBSTX, 2016

Board Member/Membership Chair, AAIM (2014 – 2016)

Court Appointed Special Advocate (2013 – 2021)

ESL Teacher, Richardson Adult Literacy Center (2012 – 2021)

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