Customer Service Call Center
Resume:
Lesli Ryan
Ocala, FL *****
*********@*****.***
Professional Summary
To obtain a position with a company that utilizes my skills as well as allowing me to learn new skills. I would like to work for a company that allows me to grow with them and provides long term employment. Ability Summary
Type 45wpm, efficiency with Windows including Word Perfect, some Excel and general knowledge of computer software. History of Customer Service skills in restaurant, convenience store, and call center setting. I also have supervisor/manager experience. Great communication and phone skills. I have worked in the healthcare field for the last 4 years doing ER patient registration as well as taking incoming calls from patients to schedule upcoming procedures.
Authorized to work in the US for any employer
Work Experience
Patient Registrar/ Scheduler
Parallon/HCA-Ocala, FL
October 2020 to April 2025
Register ER patients in person and virtually. Verify insurance and all patient demographic information. Obtain insurance copayments from patients. Change patient status when admitted from the Emergency Room to inpatient status. Take incoming calls to schedule patients for CT Scans, MRI, Ultrasound and other appointments.
Customer Service Representative
Sitel-Ocala, FL
September 2017 to October 2020
Answer incoming calls for Alight to assist participants from Fortune 500 companies with their healthcare benefits. Assist with annual enrollment as well as new hire enrollment into Medical, Dental and Vision benefits. Also have to trouble shoot accounts and solve issues regarding coverage, billing, etc. 1 year old classroom teacher
Small Talk Educational Childcare-Ocala, FL
December 2015 to September 2017
Responsibilities include caring for children's basic needs and teaching various developmental skills. Responsible for a monthly curriculum and following to make sure children are learning in all areas. Activities include, art, music, reading, colors, numbers, ABC's, etc. Customer Service Representative
Time Inc-Ocala, FL
August 2011 to September 2013
Position: Answer inbound calls from existing customers and potential customers. Helped existing customers with all aspects of their accounts such as, billing, delivery inquiries and placing renewal orders. Helped potential customers with placing new subscriptions. Education
Vocational in Early Childhood Education
Rasmussen College
December 2012
Skills
• Customer Care
• Call Center
• CSR
• Customer Service
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