Customer Service Delivery

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********@*****.*** • +1-240-***-****

DELANI BROOKS

Professional

PROFESSIONAL SUMMARY

A dedicated professional with over a decade of experience in customer service and childcare, adept at enhancing client satisfaction through exceptional communication and organizational skills. Excels in collaborative environments, leading teams to improve service delivery and operational efficiency. Committed to leveraging expertise in team collaboration and time management to drive innovative solutions and elevate client care. EMPLOYMENT HISTORY

SERVER Feb 2022 - 2023

California Pizza Kitchen Gaithersburg, MD

DRIVER Jan 2023 - Sep 2023

FIRST CHOICE TRANSPORTATION Gaithersburg, MD

CUSTOMER SERVICE ASSOCIATE Oct 2018 - Dec 2019

Banana Republic Bethesda, MD

FOH TEAM MEMBER Aug 2018 - Dec 2019

PANDA EXPRESS Bethesda, MD

DAYCARE ASSISTANT TEACHER Jun 2013 - Aug 2018

i love you more childcare Hyattsville, MD

FOREX LEADER Jan 2020 - Dec 2021

IMarketsLive / Epic Trading

Ensures exceptional customer service as first and last contact, enhancing guest satisfaction. Streamlined table service operations and enhanced customer satisfaction through efficient order management and proactive problem resolution while maintaining high service standards Orchestrated seamless dining experiences by coordinating with kitchen staff, managing multiple tables, and ensuring accurate order fulfillment in a high-volume restaurant

Transport clients to medical appointments, ensuring punctuality and reliable service delivery. Coordinated specialised medical transport services, ensuring precise scheduling and navigation to enhance client care and maintain appointment compliance

Served as primary customer contact, enhancing brand loyalty and driving sales growth. Handled cash transactions efficiently, ensuring accurate and timely processing. Resolved customer inquiries, improving satisfaction and reducing service time. Managed order documentation, streamlining processes and ensuring data accuracy. Efficiently served food in a dynamic setting, ensuring customer satisfaction and safety. Maintained cleanliness standards, contributing to a safe dining environment. Prepared ingredients for cooking, supporting kitchen operations and quality. Monitored food temperatures, ensuring compliance with safety regulations. Monitored children's activities, ensuring safety and engagement in play and learning. Prepared nutritious meals and maintained hygiene standards for children's dining utensils. Facilitated educational activities, enhancing children's cognitive and social skills. Supported children in developing essential life skills, fostering independence and confidence. Fostered developmental growth through personalized learning activities, implemented age-appropriate educational programs, and maintained detailed records of children's progress Led forex team of over 100, improved trading strategies, enhanced risk management, boosted client profits Led forex trading education programs and mentored team members in market analysis, developing comprehensive training materials for global markets

Analysed market trends and implemented risk management strategies, providing data-driven insights to enhance trading performance

BEHAVIOR TECHNICIAN Nov 2019 - 2020

Autism Learning partners Bethesda

EDUCATION

HIGH SCHOOL DIPLOMA 2018

Quince Orchard High School Gaithersburg, MD

COURSES

CPR TRAINING

CPR Certification

SKILLS

Childcare (Experienced), Customer Service (Experienced), Computer Skills, Special Education, Teaching, Meal Preparation, Organization (Experienced), Communication (Experienced), Time Management, Team Collaboration. Implemented behavior plans, enhancing client progress and communication skills. Collaborated with team to support individualized learning strategies for children. Monitored and documented client behavior, contributing to data-driven improvements. Facilitated skill-building activities, fostering positive developmental outcomes.

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