Customer Service Representative

Shykela Booker

***************@*****.*** High Point, NC, US 336-***-****

WORK HISTORY

Customer Service Representative Call Center at Anomaly Squared, Inc. Mortgage September 2015 - February 2017 (1.5 Years)

Efficiently gathered mortgage data and assessed homeowners eligibility for refinancing, promptly providing free quotes. Contributed to the formulation and execution of a bi-monthly pricing strategy, leveraging market insights to drive process enhancements. Supported employee training and facilitated communication between senior management and loyal customers, ensuring seamless account renewal.

Customer Service and Resource Development, Financial Level III at Bank of America Home Loans

June 2009 - July 2015 (6.5 Years)

Clarified loan payoff terms, managed foreclosed accounts, calculated escrow payments, and tracked missing payments. Meticulously handled urgent credit corrections in the E-Oscar System. Implemented maintenance tasks using WOLF applications, adjusted payments on ALS accounts, and swiftly resolved NSF problems.

Mortgage Customer Service at Fidelity Bank

May 2017 - August 2020 (3.5 Years)

Successfully supervised high-volume calls in the Mortgage Department, guaranteeing prompt and efficient customer assistance. Addressed homeowners requests, thoroughly examined, researched, and promptly responded to escrow and insurance claims inquiries. Additionally, I identified and resolved various database issues. Achieved organizational statistics goals for claim processing, maximizing claim completion, and efficiently handling numerous requests for tracking documentation and miscellaneous inquiries. EDUCATION

Brittain Academy - High School

Graduated 1970-01-01