Administrative Assistant Customer Service

ZAINAB AYOMIDE HAMZAT

**, *******, ******, ***** *****

****************@*****.*** +234 814-***-****

PROFESSIONAL SUMMARY

Detail-oriented and highly organized professional with experience in administrative support, customer service, and business operations. Good at managing schedules, handling documentation, and improving workflow efficiency. Strong communication and problem-solving skills with the ability to multitask in fast-paced environments. Committed to delivering high-quality results and contributing to organizational success.

WORK EXPERIENCE

Personal Assistant to the Admin Officer

Blessed Mary Hospital, Ikotun July 2024 – January 2025

• Managed schedules and coordinated 10+ appointments weekly.

• Represented the admin officer in 5+ meetings and seminars per month.

• Oversaw financial records, reducing discrepancies by 20%.

• Handled correspondence, improving document processing efficiency by 30%. Instructor (NYSC)

Lab Africa 2024 – 2025

• Conducted 15+ hands-on STEM experiments monthly.

• Designed and delivered lesson plans, increasing student engagement by 40%.

• Mentored 50+ students in STEM-based projects.

• Assessed student performance, improving academic outcomes by 25%. Personal Assistant to the Manager

University of Ilorin Water Enterprise (INTEL) March 2022 – September 2022

• Scheduled and coordinated 20+ business meetings.

• Represented the manager in 10+ client interactions.

• Handled administrative documentation, reducing errors by 35%.

• Managed email correspondence, improving response time by 50%. Store Assistant / Assistant Manager

University of Ilorin Water Enterprise (INTEL) 2022

• Maintained inventory accuracy at 95% through daily stock tracking.

• Processed 100+ customer orders monthly.

• Resolved 90% of customer complaints within 24 hours.

• Coordinated with suppliers, reducing stock shortages by 30%. Teaching Practice

Tanke Iledu Primary School 2022

• Created and organized 20+ teaching aids for improved learning.

• Assisted in grading 200+ assignments and tests.

• Maintained student records with 98% accuracy.

• Developed structured lesson plans, increasing student comprehension by 30%. EDUCATION

B.Sc (Ed) Business Education

University of Ilorin, Kwara State 2018 – 2023

CERTIFICATIONS & LICENSES

• National Youth Service Corps (NYSC) February 2024 – January 2025 KEY SKILLS

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

• Skilled in administrative and clerical tasks

• Strong business communication and writing skills

• Experienced in customer service and problem resolution

• Effective time management and organizational abilities

• Basic financial record-keeping and bookkeeping skills

• Ability to multitask and prioritize work efficiently INTERESTS

• Networking and professional development

• Business and entrepreneurship

• Education and skill development

• Human relations and communication

REFERENCES

Available upon request.

Contact this candidate